Everyone I encountered was professional and friendly
Jeremy Holtzclaw is a phenomenal service representative who provides amazing customer services so effortlessly. He makes sure you’re well aware each and every single detail as it relates to your service visit, regardless of your automotive knowledge. I thoroughly enjoy going to Jeremy for all of my service needs.
Customer service at Honda of Concord should be a class that everyone in the business of working with people, should be required to take. Anytime you feel guilty about going somewhere else... that is how you know you are doing something right.
Very great, well informed me on information I needed.
Bert was great in handling my service request!
Isaac was wonderful. He took care of me and I am very grateful. I have had many Service personnel, but I’d choose Isaac every time.
Great service by William. Everything was done on time and William was pleasant and helpful.
Isaac Powell was great to work with. He explained everything that was being done to my van in detail and answered all of questions.
Jessica Poteet, Service Manager, provided outstanding customer service. She was a pleasure to work with..always a smile. She was proactive and met every challenge. A credit to Hendrick. OUTSTANDING!!
Excellent service! David took the time to show me on the car what the problem was and explained how they were going to fix it. The best service yet! Thank you!
Jessica was great at helping me with my service appointment today. She was able to keep me informed about my car’s status and she even went back to key my glasses for me when I forgot to grabbed them. I appreciated her help greatly today because me car got a complete tube that it has been needing. I also appreciated her letting me know the cost of the services prior to proceeding with the service. It Helped me make an inform decision on all the services I had today.
Jessica was very helpful and we were in and out in 2 hours ...and the main issue we had was fixed!
Attentive and fast to respond.
I liked being kept updated.
Checking in was good. No problem. But I had to wait to check out. Several reps were at lunch. Another customer came in after me and was helped first even after I mentioned this to another person helping customers.
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