Daniel was courteous and professional
I was very happy with Shacoys’s kindness and service.
I already spoke with the service manager. I sat for two hours for an oil change and for a leak in the tire. I then had to leave the car for a tire to be out on because they didn’t have one for the car. I ended up leaving it overnight. I asked twice if the fluids had been checked and was told that they were. When we got the car home, my husband discovered that there was hardly any coolant in the car and the transmission fluid was low.
Larry Burris is top notch, very customer oriented, thoroughly knows his job
My experience was awesome from start to finish. Daniel is very personable and helpful. He made the whole experience very easy and smooth.
I was happy w the price match on a service coupon. I was happy w the efficiency of the auto exchange program while I waited.
Everyone was helpful, professional, and the work was finished in exactly the amount of time quoted to me. Thanks!
My service advisor Jeremy Holtzclaw was excellent today. He stayed in touch with me about the status of the vehicle service. Thank you Jeremy.
Larry Burris was great. Everything went as planned.
Brad and the service team always take good care of me and my vehicle! Thank you!
He explained everything & showed me what needed to be done. Very nice guy.
We had to travel several times to fix an issue on our new car. Calvert made the travel a little easier by filling our gas tank up. I like that kind of service.
Love our service and dealings w David !
I was in for an oil change & asked for them to check my loose mud flap. The representative assured me a new one was needed & placed an order. I made an appointment to return 3 days later to install the new one. However, after almost an hour of waiting the second time, I was told that I did not actually need the new part & that I had to go to “the body shop” to get it fixed. I then had to wait 30 more minutes at the collision center to have the technician replace a screw clip in less than 5 minutes. I was not happy with the amount of time I spent for such a seemingly simple fix.
The service department is the best in the business. Always providing top notch service.
Jessica has given me excellent service for years. Best service advisor ever.
Betty
My car is still sitting there. I made arrangements to pick it up. I work from home but I left my work. My mom dropped me off and left. The car did not start. I’ve been told that the technician looked at it and can find nothing wrong. I brought it in for 60,000 mike service. It was starting before it was serviced. I am very concerned and disappointed. I don’t want to get stuck somewhere with a car that won’t start. I’ve conveyed this to Will as well. I have been a customer since 2003 and have never had an experience like this.
Very professional and polite.
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