Ricardo did an excellent job!
Very friendly helpful kind
She’s the greatest person I ever met she has quality of experience from 1 to 10 II said 10Thank you for ask
Riccardo was super helpful!
The service was delivered in a timely, prompt and professional manner,thank you.
He has great customer service skills and always takes care of our vehicles
Ricardo was very professional and helpful. He stayed in contact with me to keep me apprised of the progress of the repair. I appreciate that.
I was very satisfied with the quality service I was attended with
I am pleased with the service provided by Ricardo Perez. He kept me informed on the progress of the service. He made the whole process comfortable for me.
I liked Ricardo and Erica. However, I would have liked daily stats on my truck since it was there for more than a week. The reason I went to you guys was your rates were reasonable. When calling around for quotes, I was told that it was $180 per hour and it would be 2 1/2 hours to fix. When I went to pick up the truck and got my bill, Ricardo said your rates weren’t $180/hr, they were $195/hr. However the labor on the bill is $799. That is well over the 2 1/2 hours quoted. Did it take more than 2 1/2 hours to fix? If so, why, and why wasn’t this known when I called and was quoted 2 1/2 hours. It’s not clear how many hours it took and what the hourly rate is on the bill. How is that even 195/hour? I was mislead and felt like I was stuck with a huge bill because I had to tow the truck to you. It was suggested to me to go to Selman rather than your shop, but I decided to give you a chance anyway. Between lack of regular communication and the overall cost, this was just a very disappointing experience.
My service advisor, Rick, quickly diagnosed the problem with my 2019 Blazer RS and arranged for a loaner vehicle. When the repairs were completed Rick promptly notified me to pick up my Blazer. I appreciate the professionalism and friendly service I received from Guaranty Chevrolet!
Thank you Leonardo for the great an excellent customer service you have provided for me today
Rick is a fantastic service advisor. Every time I come in for maintenance, everything goes very smoothly and excellent communication always takes place on what my options are. Will continue to come back to Rick and Guaranty for all of my future service needs.
My experience was very good. Even though the appointment ran a not some snags during the service call I was kept in the loop at all times. In fact while the shop was under staffed at the time they managed to squeeze in a curriculum wash for the car as well. Not expected on my end but was pleasantly suprised when I found out. Great place and great people to get your car serviced.
Ricardo was professional and prompt. Excellent service.
Really appreciate..fast service.
I’m very satisfied with it’s the service and the attention I received. The young man that helped me had told me they were booked and that I would have to come in tomorrow. But he made it possible to get the service on my car,
She went above and beyond to make sure I had great customer service
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