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Real Reviews From Verified Customers

Service Center Review Summary

5 star 10073 reviews 68%
4 star 3638 reviews 25%
3 star 332 reviews 2%
2 star 374 reviews 3%
1 star 428 reviews 3%
Review Us
Trevor M.
5 out of 5
10/21/2025
Davin was of great assistance in getting my vehicle in quickly and getting diagnostic done and service completed, same day. Very satisfied.
Louise P.
5 out of 5
10/21/2025
Very happy with service. Conner is very professional and excellent at his job.
Ruth A.
5 out of 5
10/21/2025
Great service and professionalism! The best.
Sharon F.
3 out of 5
10/21/2025
Appreciated the help with the additional air leak problem and fixing same. Ty
Michael H.
5 out of 5
10/21/2025
Excellent service during a short period of time.
Lisa H.
5 out of 5
10/21/2025
Best service I’ve ever had
Donald C.
5 out of 5
10/21/2025
Staff is always friendly and helpful! Just great customer service! Thanks Much!
Barbara G.
4 out of 5
10/21/2025
Had an oil change and tires rotated. Took an hour. Car running and riding smoothly afterwards. Dwain was friendly and informative, I always request him as my service advisor.
Andrea B.
5 out of 5
10/21/2025
Very grateful you were able to get me scheduled the same day. Very friendly team.
Grace C.
4 out of 5
10/21/2025
Cale has been a great service rep. He keeps track of what my Honda needs and always finds a way to get my vehicle in when I call last minute too. I trust his expertise.
Michael A.
5 out of 5
10/20/2025
Always a pleasure to work with Dwain.
Richard V.
4 out of 5
10/20/2025
Super fantastic
Roger V.
1 out of 5
10/20/2025
I just felt like he was trying to get as much money as he could out of me. He sells me a 300 dollar battery with a 100 month warranty. I’m just paying big money for a warranty I’ll never use. The car is 6 years old and I’ll probably not have the car for more than 2 years. Plus I won’t be able to transfer the warranty to the buyer when I sell. I probably should have went to Interstate battery and put it in myself. I would have saved a lot of money. This is my second Honda I bought from Sierra. Never had a complaint until now. I just felt like I got ripped off. I don’t need or want to pay for a 300 dollar with a 100 month warranty.
Linda H.
5 out of 5
10/20/2025
You are always the bestmThañk you!!!
Brandy J.
5 out of 5
10/20/2025
Dwain was very nice and the service was quick!
Anne B.
4 out of 5
10/20/2025
I really enjoy working with Dwaine!!!
Priscilla J.
5 out of 5
10/20/2025
Conner was very attentive to the needs of the services needed for my appointment - made sure it was handled in a professional and timely manner. The best! That’s it and that’s all! Keep up the good work ????
Thomas T.
5 out of 5
10/20/2025
Thanks!
Ronald S.
5 out of 5
10/19/2025
Great
John J.
5 out of 5
10/19/2025
I am pleased that I can get flexible scheduling at Serra. It made it possible for me to get service in GR when I visit my family coming from Lansing.I prefer Serra.

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