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Real Reviews From Verified Customers

Service Center Review Summary

5 star 10073 reviews 68%
4 star 3638 reviews 25%
3 star 332 reviews 2%
2 star 374 reviews 3%
1 star 428 reviews 3%
Review Us
Anne K.
4 out of 5
10/22/2025
Phil was great, from our first phone conversation to the final payment of the bill. Professional, detail-oriented, effective and efficient. I wish y’all would buy one of the Charleston,SC dealerships so I could experience excellent service during the 6 months each year I am in SC!
Margaret K.
4 out of 5
10/22/2025
Davin was helpful.Explained things well .He did not share his cookies however!
Roland H.
4 out of 5
10/22/2025
Always timely, complete well documented service done courteously. That is why I use your dealership. Thank you to Dwain and Kim in sales.
Amando M.
5 out of 5
10/22/2025
Excellent service I’m so happy to use Honda and Granville. I think you guys the best and West Michigan thank you so much for your service.
Louise W.
3 out of 5
10/22/2025
Labor costs are not itemized as to how long repair took and how that equaled total on invoice. Just one final amount was shown but not how it was calculated.
Linda W.
5 out of 5
10/22/2025
Duane always gives great service! Also great personality !
Darlene H.
5 out of 5
10/22/2025
Cale is always willing to answer any questions I have.
Erica T.
5 out of 5
10/22/2025
Conner was great to work with. He was able to get us in to take care of a recall on my son's car! He was very pleasant. You can tell he likes what he does just by the encounter(s) we had!
Ryan B.
4 out of 5
10/22/2025
Cale is the best
Tyler W.
5 out of 5
10/22/2025
Very kind and great service! Thank you all very much for the help.
Josh Z.
5 out of 5
10/22/2025
Great communication.
Vernon F.
5 out of 5
10/22/2025
Very efficient, personal and knowledgeable, very pleased with dwain and his ability to service my car today
David C.
5 out of 5
10/22/2025
You guys are Awesome to work with. Conner is the BEST!
Todd H.
5 out of 5
10/22/2025
Dwaine is a great guy to work with and the service on my car is always top notch!
Ron H.
5 out of 5
10/22/2025
Friendly service
Mary F.
5 out of 5
10/22/2025
Phillip has always been,and stil Very courteous, honest. I am very satisfied with Serra Honda's service department.
Stephen D.
5 out of 5
10/22/2025
Dwain as always was very helpful and making sure that all my options for service were thoroughly explained. He also made sure that some extended warranty work was performed and properly handled with MAG.
Denise U.
4 out of 5
10/22/2025
Dwain is a gift to Serra Honda Thanks Denise
Vincent C.
3 out of 5
10/22/2025
Seemed a bit expensive for a starter.
Stephanie D.
3 out of 5
10/21/2025
My experience was good, Although, I still have a light on my dashboard, I believe it is the tools light and i didn’t expect that after a $3k repair.

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