I am very satisfied with auffenburg service. Nat and Mike handled my situation very professionally. However, I am not very happy with Ford motor company.
I made my oil change appointment the day before service. I took an 8AM and was worried when I saw all the cars in the service garage however I was very pleased just one hour later when the service was complete including a sparkling clean vehicle. Thanks for friendly and fast service.
Advisor was sympathetic to our situation and made sure he did all he could to make things right with our car. This is why we have bought all our vehicles from auffenberg ford north.
everything was great. the guy who took care of me at the desk was super nice and very helpful.
Justin Lysakowski was my assistant. He was very professional and my service was performed in a timely manner....
The phone system is somewhat aggravating - thats all
When I made the appointment I was led to believe that the repair would probably be covered under warranty. When I drop the car off to be repaired I found out it probably would not be covered under warranty. By the time I walked out of the dealership two hours later, I had a bill for approximately $575 for a fairly simple repair.
I stopped by to have a repair done which was clearly covered in my warranty. Was told it wasn’t. Had to call all kinds of people. Mind you, the dealer didn’t call. Somehow it is my responsibility to deal with your maintenance department. Finally it got agreed to and the warranty department told me to tell the service department to call them. I did. Supposedly they talked. My vehhie is still not fixed and no one has ever called me. It’s been two months.
The service was fine overall, but there was an issue with the final cost...significantly higher than expected. The representative e adjusted for the difference somewhat so they at least addressed some of my concern.
U can contact me at work, ****-****-xxxx Monday - Friday 730 am - 230pm
All team members or very responsive courteous and did a fabulous job. One I believe is named Craig went out of his way as he was leaving off work to assist my wife with another issue which he resolved on the spot. Great service all around thanks
Took my vehicle right in. Kept me updated on all “things”. Pointed out, but DID NOT pressure me about maintenance I might want to consider.
Very friendly and accommodating.
Workers were very good & resolved my situation with good expertise
Service was great. Thank you. I called to see if you did walk ins for an oil change and you fit me in right away.
I had a great experience!!!
Ryan was extremely helpful with my damaged tire repair. It’s nice to know I can count on Aufenberg North when I need them.
We really appreciate the support for the RV E450 battery. The quick turn around was awesome. Thank you very much. Ken $ Sue Impey
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