I was very happy about the almost free oil & filter change from my rewards program... however this is the 2nd time that the tire rotation was not done which was part of my oil change and tire rotation package.
Erick your service man is a very professional manager always looking forward to working with him when I bring in my car
Want to thank you and all your team for all the hard work you guys do thank you again
Guy
We have had our cars serviced at Ford of Upland over the years and have always felt we received excellent service. From the moment we arrive on the lot every person we meet is helpful and friendly.
More communication would have been nice. TO notify me that my vehicle was going to have to stay a few more days in the shop
My car was at Ford for two and a half weeks, which I do not believe was necessary. There were also several occasions when my dad tried to contact Ford and they would not call him back. Then, my dad called Ford today after Hertz said my car rental was overdue. But I am glad that I can leave the car rental at Ford instead of having to go back to Hertz. This is more convenient for me.
Friendly and quick service
Kim is the best customer service rep I have ever known. She went
above and beyond to help us
I brought my car to your dealership after repeatedly being dissatisfied by Ford in Fontana and I am very pleased with the customer service that I’ve received with Robert and the other employees at your location.
I was told it would be about an hour and a half I was there for over 3and a half hours.
I was impressed by the customer service and attentiveness.
Excellent communication from Eric. He explained everything very well. Thank you.
Chris
Robert handled my situation flawlessly. I feel confident that he could handle any future problems, should they arise.
Hugo was very attentive and explained the work that had been completed.
I was a bit upset about my initial appointment. I couldn’t understand what happened to my car. I called back to the service department and talked to Eric and he explained what was needed to repair my car. So I scheduled another appointment for the repairs. Upon my return for the repairs, Steve the initial service writer, who helped me, treated me with great respect and professionalism. So, that alone made me feel more confident about the work being performed on my car. I give Upland Ford a 5????????????????????. Thanks Guys!! Darren D
Ford of Uplsnd has always taken the very best care of our two Fords.
This has been a great experience dealing with all your personal i would definitely recommend this dealership to all my friends and family.
As always Robert provided excellent customer service. He is an asset to your dealership and is the only reason I continue to bring my vehicle to this Ford location, as there are several dealerships closer to me.
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