Ford of Upland Auto Repair Service

Gustavo was great.

Wry fast service

Thank you

Good

I brought my car Thursday morning, I called Friday and my car had not been touched and Gustavo said he will Call me, I called again and then he told me he would need the car for the weekend but if anything changes will updates. In desperation cause I was going to work the weekend, I called Saturday hoping just for something and he said the tech that do that work don’t work in the weekend and when I had indicated I had no ride and had to work state do could pick up the car but he couldn’t guarantee and safety, at that point I didn’t need to pick up car that was not worked on. Monday called again I found Steve was covering for Gustavo he had my frustration and had my car looked at , and agreed with me it’s should have not taken 5 days to find out the problem they car had was the battery, I couldn’t get my car Monday either cause the problem was under warranty and I had to wait for battery to be order. I finally got my car on Tuesday, after I had a hell of time to get to work my work weekend so I was not happy at all to say the least and I was going to write a review and post online but decided to give benefits of doubt and wait to see if the happens again

No problem answering a survey you folks did great

Thanks for everything!

Mark answered all my questions, put me in contact with the individual who could best handle my vehicle non-service request and arranged for transportation to my home while my vehicle was being serviced.

Everything was excellent, always on time and friendly ,not complaining at all thanks a lot for help me out

Completely satisfied. Gus was aweso.e.

He answered my questions, and the work was completed faster than expected.

Yes, I was beyond satisfied with Gus and everyone else that helped me with my ca. Many thanks to Gus and all!!!

The text messages were annoying. Especially because I texted back and did not receive a response. Basically they were a waste of my time.

They didn't fix my car the first time.willnot go to the Ford dealer again

Mark stayed on top of it and kept me informed.

Mark **** is an excellent Service Advisor (SA). The "no" response given to your general question is derived from the dealership management not being completely dedicated to insuring genuine communication between service activities and necessary time to complete same at the lift or work area, and to the SA and through him or her to the customer. The result was that although I would have actually "waited" in dealership for the service time to be completed, I could not wait and it seemed that since I was not present physically, the work on my Ford Fusion was allowed to slip well into the afternoon and thus became effectively a full day for essentially routine services.

My car came out really good when they did my brakes thank you ford

Very good service and polite.

Outstanding customer service

2