My first time at Upland Ford the service was good Mark was helpful called me when my car was done And ready within two hours.
My car is doing the same thing. Light came on service gear shift. Almost got killed on freeway
Thank you for great service.
Great service dept, even helped me order a part with my rewards
Very courteous and friendly
The service was wonderful! Thank you for getting me a Lyft home. Steve was very helpful and communicated every step of the way.
Great prompt and professional service
Communication was inconsistent from Mike when there were delays in my service. This caused me to scramble to find a vehicle to go to work. I tried calling the dealership and leaving a message, but had trouble getting through. When I did get through, I left a voicemail and was never called back.. he finally just gave me his cell phone. The job ended up taking a week and a half longer than the first estimate. For a $3,700 job, I didn’t really feel like a priority. I get it, delays happen.. with strong communication, I would have been a lot more understanding.
Honestly will go to another Ford dealership in the future for purchases/service. You have a beautiful dealership, but overall customer experience in the service dept needs work. Hope the feedback helps
Gus is very supportive and make the process easy. Great service
Was polite , professional and helpful.
Everything was wonderful! Thank you
Steven was awesome, best service writer I’ve ever dealt with. Super personable and went above and beyond to make sure my service was taken care of correctly.
I had a great experience at your dealership thank you
Gustavo customer service was excellent
Coffee
The staff that took care of me awesome!
The fact that there is no COFFEE dismal!!
Come on Ford buy the dealership a coffee machine!!
I will go to target and get them a mr coffee
Just take care of it
I had an appointment for an oil change and was told it would take 1 1/2 to 2 hours. I was there 2 hours 40 minutes. Additionally, the automatic headlights were turned off and some of the sensors including windshield wiper rain sensors. It started raining on my way to another appointment which I missed it due to my oil change appointment running 45 minutes over. This is my husband’s car and is only the second time I drove it and wasn’t familiar with how to turn these features on. Staff was professional and friendly and will return, but will not wait but drop it off and get a ride back a few hours later.
Thank you so much it was a great experience Steve was very informative he did a great job thank you Cindy E
On a prior service my vehicle left oil on my garage floor. I advised my adviser. This time not only did oil drop on my garage floor but there was oil every where under my hood. My vehicle was returned with mud under my wheel wells as well as water spots on the exterior. I keep my vehicle imaculate inside and out. Took me 2 hrs to degreese and clean my vehicle. Disappointing.
Social