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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2751 reviews 69%
4 star 878 reviews 22%
3 star 75 reviews 2%
2 star 148 reviews 4%
1 star 134 reviews 3%
Review Us
Kevin G.
4 out of 5
8/27/2019
Always willing to bend over backwards to help me.
Eric P.
5 out of 5
8/27/2019
The whole team was very helpful and efficient. Thanks so much.
Paul C.
5 out of 5
8/24/2019
Thanks for all you do to ensure our vehicles are running right!
David M.
2 out of 5
8/24/2019
If a vehicle must be left all day for recall(s) there should be a courtesy car for the day.
Russell H.
4 out of 5
8/24/2019
Lames was extremely helpful and knowledgeable. Advised me of future needs and ordered recall parts.
Robert H.
1 out of 5
8/23/2019
Whatever seal you used to fix the moonroof, your mechanics got all over my paint and the glass and they are permanently stained.
John S.
2 out of 5
8/23/2019
Seriously I don't believe these surveys are taken seriously, especially when there has been a negative experience. I'm the daughter of the elderly couples that truck was serviced, I do the majority of their affairs, but only what I'm told and what is expected to do for my parents. They are very aware and capable people. I only assist. They have their wits about them and know when the phone rings and someone is telling them it's an additional 600 dollars to replace old fluids. My Mother is not a feeble minded elderly woman, she has all her wits to her and never would have agreed until talking to her husband or me. They are on a fixed income, unless it was an emergency, we would have waited until next month. So, I do appreciate your service, but do not appreciate my Mother being called a liar. What were they thinking? Sincerely Linda Rains ****-****-xxxx
Claudette W.
5 out of 5
8/23/2019
Vehicle done in a very timely manner and as usual treated very professionally
Dorinda S.
5 out of 5
8/22/2019
Everyone was wonderful. Couldn’t ask for better kindness, helpfulness, and knowledge.
Mariah F.
5 out of 5
8/22/2019
From start to finish everything was amazing. I would give my experience a 5 out of 5 stars!
Scott L.
1 out of 5
8/22/2019
Was disappointed I asked for the $49.99 detail wash and that request was forgotten to be pass on. When I was finally picked up and made it back to the dealership it was very close to 17:30. I felt as if I was an inconvenience being there past business hours. There was no one available if said repair did not fix the situation or if I could not get my devices paird to the synk system, there was no one there to assist. And sorry but whom ever did the microphone replacement soiled the headliner with either grease or oil. I now have black spots on the headliner in the area of the microphone & dome lights. I am very disappointed. I've always had very good service at Seller's Sexton.
Aydan M.
5 out of 5
8/22/2019
Extremely knowledgable service team that genuinely cared to get your vehicle back on the road safely and efficiently. Special thanks to thomas julian in service and Ryan in parts department.
Shelley V.
5 out of 5
8/22/2019
Excellent service! Efficient service department and very friendly shuttle driver!
Brandon D.
5 out of 5
8/22/2019
Excellent communication and service. Our vehicle was in great hands. We will continue to do business here.
Lloyd A.
2 out of 5
8/21/2019
The hood shakes at highway speed. The answer I received was "we drove a different Explorer and it does the same thing". Really? Could this be a systemic problem with all Explorers. I guess I expected to much from Sellers Sexton service department. I guess I will go to a different Ford dealer and have this resolved. In my world the answer of "They all do it" has never or ever will be acceptable.
Eric G.
5 out of 5
8/21/2019
Excellent service.
Alice F.
4 out of 5
8/21/2019
Service was fast, but not sure why airbag symbol is still on.
Erick G.
5 out of 5
8/21/2019
Always great service.
Craig C.
5 out of 5
8/21/2019
Fully trust the service department at Sellers Sexton
Adam S.
5 out of 5
8/19/2019
Sellers-Sexton has a top notch staff. Very pleased with my purchases and vehicle services.

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