Lindsay Ford Auto Repair Service Center

Great work by Robert as usual. He is a great ford rep

I especially like your concierge and donuts. John's great, too.

Mr. Oliver is always professional and helpful when taking care of my needs. Keep up the good work

Job well done.

It takes more time that said but Mickael informed me. I really appreciate Thanks you

Mr. Hogg did a great job explaining what needed to be done.

Car was broken. Now its fixed. Thanks!

Clearly explained and no issues.

Well done.

Service was very good as usual.

John Kernan provided excellent customer service.

No comments. Thanks

Kernan wasa great: followed through with a phone call in the morning (95/11/) then another when the car was serviced. I am concerned about the hardiness of my Focus, however. Why the battery should go so soon, why the PCM and TCM modules should need service, and why the "check engine" light, when reset, didn't come back on again signalling difficulty.

I told the person I made the appointment with that ever since the last recall fix was done, the airbag light was coming on periodically and I didn't know if it was related to the recall work that was performed. (The recall was related to the airbag and it had been replaced at that time). When Oliver called me he told me the airbag light was related to a broken cable and that I owed $139 for a diagnostic fee. I should have been told upfront that if the problem was found to be unrelated to the recall work, that I could be charged for diagnosis. I was not and I was surprised and upset to have these unexpected charges. I asked if I had the work done would the diagnostic fee still be due as well and he said that it would. I wouldn't return to this dealership for service based on what I feel was a lack of transparency and communication.

Michael Collier is a great addition to your staff. He handled me with a professional courtesy that made me feel like he cared about my needs and happiness with your services. Fine work Micheal!

I wish a more definitive time estimate could be given for repairs, but John and everyone were very kind and helpful.

Fantastic customer service.

Excellent customer service. Great job overall.

The staff all did a great job!

Michael is very personable and made sure I was happy with the service