Marco was great and extremely helpful. Unfortunately after the tire rotation, the Tiguan has some vibration and the alignment was off. I spoke to Marco after wards and he recommended putting the back tires on their original position. I will give it a few days and see what happens. Thnaks
Pete and the entire team were great!
Thank you,
Rik W
I felt like I was not informed enough with the progress and when I might get my car back.
Very professional, but also a good sense of humor. Always makes my day when I come in.
Pete Herman is very conscientious and cares for his customers
I always feel confident in dealing with Pete Herman
Peter provides outstanding service.
David was very friendly, professional and knowledgeable. He took my info and me 49 minutes and to the minute I was in and out of your beautiful and comfortable facility. Thank you
Matt Percey went above and beyond and was outstanding!!!
Marco was polite and efficient. He called me right away when it was done. I can't think of anything that would have improved things.
Excellent customer service and work was completed in a surprisingly quick timeframe.
I understand they deal with a lot of the same every day but Matt’s demeanor was indicative of a person who is tired or bored with their job. The funny thing is, I’m not that surprised. As a person who sold Audi’s in the past I’ve learned that is what is to be expected. Is was the same at my dealership. I guess I was hoping it would be different. My suggestion: take these surveys and actually use them as coaching tools. Improve the customer service and ask them to smile more. It’s the small things that keep people like me coming back and not going to JiffyLube.
No negative issues. Seemed to be on top of things. Very pleasant. Informative.
David did a great job overall, he communicated well and followed up with me promptly during the day to let me know about an availability change with my replacement tires and to let me know when the vehicle was ready to be picked up.
Provided complete information. Was surprised that all service was included under warranty service. A pleasant surprise.
Best customer service ever , thank you so much for Mr. Pete Herman for a great care of handling my concerns , I will definitely be back to the same place even though it is far for me but the quality of service is A++ . I am so happy to have business done with Mr. Herman????????
I scheduled an appt for 8:30a.. when I got there Shawn didn’t greet me and advised me he was going get my car in after lunch and it would be ready between 2 and 4 initially because I said I’m not waiting at the dealer because I had errands to run. Then, when I questioned him he changed it to be ready by noon. If I schedule my car for an 8:30a appt I expect my car to be ready according to how long the repair or maintenance takes which in this case was 2 hrs. And again when my car was ready he did not greet me. That’s very representation of your company’s customer service.
David did an excellent job explaining everything to me. He is very professional and was a great help,
Service was great and the service was completed faster than expected.
Shawn did an excellent job.
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