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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2019 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Jim M.
1 out of 5
12/11/2023
My concerns have already been emailed to Emma
Carl S.
3 out of 5
12/11/2023
Sweet operating group. The wash machine does not clean the upper portion of the rear window on the model HRV. Something to look into.
Jose H.
5 out of 5
12/11/2023
Fast fast
Jeffrey S.
5 out of 5
12/11/2023
Staff was extremely courteous and knowledgeable. Had my 2019 Passport back to me by the end of the day. Very happy with the experience.
Pasquale M.
5 out of 5
12/11/2023
Erin is very professional and kind. She kept me informed with status updates.
Corey F.
4 out of 5
12/10/2023
Erin was incredible and I have never been more satisfied with a dealership or company that services my vehicle. Erin was very transparent and kept me updated every step of the way. Erin and the McGrath dealership showed urgency when there were technical difficulties with the key replacement insurance and the level of customer care does not go unnoticed by me. Given the scenario I would recommend anyone to work with and purchase through this dealership.
Vito R.
5 out of 5
12/10/2023
David did a great job communicating and was very courteous.
James R.
5 out of 5
12/10/2023
Very professional and quick she was amazing
Sandra K.
5 out of 5
12/10/2023
Erin did a wonderful job from the beginning to the end. She is great communicator, friendly and very knowledgeable.
Humaira M.
5 out of 5
12/10/2023
He is good very satisfied from his work
Gillermina C.
4 out of 5
12/10/2023
She is your number employee that addresses concerns and questions. I would always go out of my way to be certain that she is always my service advisor.
Scott M.
5 out of 5
12/10/2023
David was very thorough, I feel he went above and beyond to make sure I was satisfied
Blake H.
4 out of 5
12/10/2023
True to his time frame and didn't make me feel pressured about anything
Randy S.
5 out of 5
12/10/2023
Great team at McGrath Honda.
Moin S.
4 out of 5
12/10/2023
This is my first time at this dealership and I had very good experience with Mr.Barry Murphy he is extremely nice and polite person I will definitely recommend to my friends and family to go this dealership, thank you so much
Margaret S.
2 out of 5
12/9/2023
He didn't speak with the owner Just because I am a woman and handicapped. It is not right to speak only with the man. I bought the car,speak with me!
Diego R.
5 out of 5
12/9/2023
Tanks for all the great services !
Denise W.
1 out of 5
12/9/2023
I asked Bryan if someone could clean the inside of my windshield because it had a film on it. He said that’s not something they usually do, but he would “get that done for me” or something similar. It wasn’t done though. Better for him to have said they don’t offer that service, than to say something will be done and it doesn’t get done. Not a huge deal, but it was disappointing to see it wasn’t done. Also, I can’t tell from the paperwork I received if the System Upgrade was done. My car is still telling me it’s available???????
Anna C.
4 out of 5
12/9/2023
Kevin has patience and is willing to explain information to his customers until they understand what is being told to them. There was also new member of your team and greated us with interest and was willing to stay with us till Kevin was ready to help with our papers
Riley K.
5 out of 5
12/9/2023
Erin was outstanding!! It was great working with her.

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