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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2019 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Stephen K.
5 out of 5
12/13/2023
Everyone I felt with was friendly and pleasant. The wait time was less than what I was told, so I was very pleased.
Vincent C.
4 out of 5
12/13/2023
Curtis was so very helpful not only with the basic maintenance that I brought my vehicle in for, but he went above and beyond what I would say was excellent service to work on solving issues with my truck since I first brought it. I am grateful and excited to see how it turns out after the parts that Curtis ordered are installed. Thanks again Curtis
Tom S.
4 out of 5
12/13/2023
Carlton is a very enjoyable person o work with., and he got the maintenance done on schedule as we agreed prior to the start.
Hira Q.
4 out of 5
12/13/2023
He helped get my car in and out, and quoted me out for further things I asked for! Super nice and personable
Christina K.
2 out of 5
12/13/2023
Trunk switch was flipped to ‘off’ in my glove compartment area and I couldn’t get into my trunk - called McGrath service center in St Charles and they were no help. Said I needed to bring my car back in as it could be a fuse or battery issue. A simple google search led me to the ‘on’ switch in my glove compartment. Must have been switched off when my air filter was being taken out…. Please be more mindful when servicing cars as well as more aware of simple issues like this that may arise.
Douglas I.
1 out of 5
12/13/2023
Erin did great. My only issue this time was with the cashier. I didn’t see his name but he’s glib and he’s a liar! He told me that my car was washed before bringing it out. The same leaves were still on it that we’re there when I came in.
Daniel D.
5 out of 5
12/12/2023
Zach was able to get us in and out as quickly as he promised, and answered all my questions.
Theodore K.
1 out of 5
12/12/2023
I brought my car in because it was leaking oil. Over $1100 in repairs and it’s still leaking oil.
Tom B.
4 out of 5
12/12/2023
I sure hope it is finally fixed!
Vaughn A.
5 out of 5
12/12/2023
The customer service is consistently 5*!
David F.
5 out of 5
12/12/2023
Very professional. Fast service. Everything explained very well. All areas covered.
Julie P.
1 out of 5
12/12/2023
I dropped my keys off the night before. My appointment was at 8 AM. By 3:30 PM that day I had not heard anything and called. They didn’t even know my car was there. After several times on hold, they found the keys in the front box and then the car was done 10 minutes later. I did appreciate the car wash that I had requested being done.
Vanessa L.
5 out of 5
12/12/2023
Zachary was very kind! Very easy to work with.
William G.
5 out of 5
12/12/2023
He gave us great service and kept us updated the whole time
S Murty.
5 out of 5
12/12/2023
Atif has been a thorough professional and trustworthy advisor. A wonderful addition to your team.
Charlie T.
5 out of 5
12/12/2023
Courtesy is the best policy. Zach is great worker customer of his priority first!
Alanna M.
4 out of 5
12/12/2023
Zach was very helpful & did a great job explaining what was being done & what was done on my vehicle. He was able to meet my needs & get me a copy of all work that was previously done. I also had an issue with my trunk. He did a great job following through & even checked out the trunk himself. I appreciated the time spent.
Heather M.
5 out of 5
12/12/2023
George was super friendly and treated me like a valued customer. I’ve been happy every time I have to bring my car in. The customer service is amazing
Deyana A.
4 out of 5
12/12/2023
Cheerful and courteous service. Kept me posted with an accurate estimate of service and walked me through the details of the maintenance check.
Kristen C.
1 out of 5
12/12/2023
A recall replacement part should be the same quality that was on the vehicle. Honda knows the replacement part is faulty, yet it keeps being installed. Lack of listening to the customer regarding the speakers and the issue remains. Said replacement cable for speakers, which isn't possible in time frame it was in the second time. Said replacement battery in key fab, obviously didn't when car wouldn't start-sent image to show. I don't need a video showing my engine when that isn't what it is being brought in for. The clips are now broken from when my dash was opened so once again it has to be brought in. Service is definitely not to the standards it once was.

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