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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2016 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 194 reviews 6%
Review Us
Devaughn M.
2 out of 5
1/5/2024
Wasn’t very personable or helpful when I had questions. Seemed to just want to get me out of the door. My steering wheel still isn’t in and I cannot keep taking trips up there. I live an hour away. No one assisted me in getting the part in or getting me helped at a different location. I now have to wait for a back ordered part that I was told was in, and who know when that will be.
Brian C.
5 out of 5
1/5/2024
Dan was very helpful and explained everything we needed to know
Rene P.
5 out of 5
1/5/2024
Good service the people very nice and friendly and mechanic friendly good person
Sherri H.
5 out of 5
1/5/2024
Very pleased with the service today and Quinten was amazing !
Ruth S.
4 out of 5
1/5/2024
Zach is knowledgeable and professional. He was able to correct the information on line which will make it easier for everyone.
Theresa K.
4 out of 5
1/4/2024
Noah is the G.O.A.T!!! He was friendly, answered my questions, set me up in the customer lounge, and even dried off the water marks left on the vehicle after washing. He also explained the inspection report on my vehicle. He’s the best.
Fausto G.
5 out of 5
1/4/2024
I was very pleased with service!!! Thank you very much!!!
Temitope J.
5 out of 5
1/4/2024
The servicing team are fantastic. Time management is top notch. Thank you.
Brad L.
1 out of 5
1/4/2024
When my wife just picked up her vehicle today she said it wasn’t washed and there were orange greasy fingerprints on the inside of her door. We just bought the car on Saturday
Thomas U.
1 out of 5
1/4/2024
I had front damage repaired in October which was fine. I had new tires installed 2 weeks ago that was also fine. However the repair technician yesterday left me a bit unsettled. I had a hard time understanding what he was saying in his initial inspection report.
Ashley D.
5 out of 5
1/4/2024
Good service
Sean F.
5 out of 5
1/4/2024
Toby was attentive and helped to get my car quickly serviced.
Arnold .
4 out of 5
1/4/2024
Carlton was very informative, especially regarding info about my Hybrid Accord and info regarding my extended warranty (original warranty expires at the end of this month). He is a pleasure to work with and answered any and all questions I had. I look forward to working with him again on my future visits to McGrath Honda of St. Charles!!????????????????
Steven T.
4 out of 5
1/4/2024
Curtis did a great job explaining issues with car. Unfortunately and most likely will be searching for a new vehicle
David .
5 out of 5
1/4/2024
Kevin was very friendly and informative. He was straight to the point and helped me get in and out as quickly as possible.
Shirley O.
5 out of 5
1/4/2024
Always perfect service.
Jessica L.
5 out of 5
1/4/2024
It’s just refreshing to have a good conversation with your team at McGrath, especially with Erin. I appreciate the smoothness of the appointment too.
Raul G.
5 out of 5
1/4/2024
She like to talk to customer. She answers all you confirms and questions that you have about your vehicle. So she's a very knowledge. Representative
Matthew T.
1 out of 5
1/4/2024
Waited over 3 hours for an oil change and a tire rotation. My appointment was at 9am, and I did not leave until after 12pm. I arrived on time for my appointment. Whats the point of having an appointment scheduled time if my car wouldn't be ready till 3 hours later?
Keith .
4 out of 5
1/3/2024
Carlton was extremely knowledgeable about my vehicle and helped determine what services I needed based on the mileage and wear and tear on my Honda. The service manager, CJ Nemec was also phenomenal in terms of his knowledge, customer service, and overall demeanor.

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