McGrath Honda of St. Charles Auto Repair Service

Punctual, friendly and explanatory. Top notch!

Carlton was informative and courteous. But please no more surveys!

David was very thorough in his explanation. David took care of everything and kept me updated often. He was very courteous towards me and treated me well. Thank you David!! Appreciate all your help!!

Very helpful !

Quinton and TJ were wonderful to work with.

Excellent…

Erin and the service team were great today.

My wife brought our 4 month old 2023 Honda Odyssey back in on 1/8/24 for the replacement of the floor wire harness. We were told everything was fixed and she picked up the car yesterday 1/11/24. Right away she noticed that the driver's seat seatbelt?! was not even screwed in!?! Today I inspected the Odyssey and found more items that are not working properly or not reinstalled correctly: In the rear trunk area, you can visibly see a gap in the plastic covering and trying to push this in does nothing - it just pops right back out. This is not installed properly. In the middle front dash area, the sliding compartment where normally Bluray discs are stored does not come out smoothly. It takes quite a bit of strength to pull that drawer out. It appears to be misaligned. The AC power outlet does not work. We plug in our device in it and we get no power. Our device can power on using a different outlet. See pics attached. I am beyond frustrated that we yet again have to bring the car back in to get these small details fixed/repaired. Someone ensure that the car is given back to us in perfect working condition. Call me to schedule bringing this car in yet again.

Good job.

The wait time was the only thing, but I understand because I didn’t set an appointment up. Next time I definitely will. Otherwise everything went really well.

erin is very good at her job.Very professional at her job and very pleasant to talk to

Didn’t fix the issues that I brought to your attention very frustrating

My car in the inside was completely damp. It was wet windows, very wet. My seat was wet. Not sure if they left the windows open so the snow can get in or what but I did not appreciate sitting in a wet seat on my way home

Quinton was terrific and very thorough.

Nice open on Sundays!

Pleasant experience working with your service personnel. I would recommend your dealership.

Doing very well. People are very honest and friendly.

He was great!

This was my first 6 month visit, I’m 100% happy with you Quinton, and your team!!!

He's fantastic. Glad to be taken care of