McGrath Honda of St. Charles Auto Repair Service

Very professional and courteous!

Realmente la atencion de mi agente Erin, es demasiado buena y el mecanico Alex muy bueno tambien. Pero la capacidad de analizar los problemas que presenta mi Pilot

Me encanto el servicio y sobretodo que me lo mostraran y explicarán con el video. ????????

Zach was very attentive to my car needs and my concern of being at dealership to long ,I was there for a very short time! Was very happy

Carlton was very knowledgeable and helpful. The felt secure

Our service coordinator is terrific. He works with us and communicates well.

Very friendly people throughout the shop and office. My car is working great!

Zach was supportive while setting up plan for car to receive inspection to determine extent of mechanical damage.

Great overall experience!

Kevin was great with advice and follow . From top to bottom an outstanding service dept.

Kept me informed about what was happening and what to expect

Thank you for the communication throughout the work.

Noah was great and really appreciated his communication.

Curtis was great! I had a time constraint with another appointment after my service appointment. Curtis kept me informed on what the technician found and got everything addressed well under the time limit I had in my schedule. I was very appreciative and pleased with my experience.

Excellent service. Very patient answering my questions.. keep up with the good work.

Thank you so much.

Julia was amazing and couldn’t have been more gracious. I had the service technician put on my new plates and I very cold day. She is an asset to your company.

I don't appreciate the half-**** work on the repairs you promised. I thought the nightmare was over when I didn't have to deal with the sales team anymore but it continues on. The work is horrible. Your manager basically sold me on the job saying yeah this place is great I have my motorcycle fixed there etc etc and after taking him out there to show it to him and I'm being told how you're doing me a favor. Wow. I just said forget it and left. I hope my complaint has been documented because when the rust starts coming through the paint because I can tell it wasn't removed then I'm going to expect you guys to repaint the entire hatch. As for the horrible unmatching touch up you did on the silver. I have no idea what to do with that either. Was not at all happy with your 12-hour return time as with this bad weather and me living almost an hour away I asked if I could get a little bit more than 12 hours just in time you call me and I would have to be there at a time that won't work and I'm told. Nope. Well that little accommodation would have gone a long way. I didn't even need it because I was there within an hour of being called because it happened to work out perfectly but you still once again ticked off customer.

Good customer service and maintenance

Everyone there was helpful, polite, and efficient.