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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2016 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 194 reviews 6%
Review Us
Enrique M.
5 out of 5
1/30/2024
It was a great experience
Matthew B.
2 out of 5
1/30/2024
I made an appointment a week in advance of my routine maintenance, which included an oil change and tire rotation, and the service took over 2.5 hours to complete. When I arrived, I was told it would take 90 minutes, when my time reach that point, the agent came out and told me it would only be about 7-10 minutes longer. He proceeded to tell me this three more times. After about 2 hours, I found CJ the service manager, who was able to discover that the appointment setting technology changed the car setting to a different car, which required them to go out and get the correct filter from a different location. Had this been communicated to me earlier, I could have arranged a ride or a pickup while the car was serviced. Being told 7-10 minutes periodically for over an hour is very frustrating. I would suggest giving customers some sort of idea how long service might take, before they arrive, would really help set better expectations. Open communication and transparency would also go a long way.
Joyce H.
5 out of 5
1/30/2024
Daniel went on and above to make my service experience a pleasant experience
Lisa B.
5 out of 5
1/30/2024
Excellent customer service from start to finish! Quite impressed!
Victor .
4 out of 5
1/30/2024
Zachary did such an amazing job explaining what was happening and what was detailed about our visit! He made us feel at home, and made sure every concern we had was addressed and taken care off!
Arti P.
4 out of 5
1/30/2024
Erin is above and beyond. She should be recognized by the upper management for what she does as an employee. Again, thank you so much
Rebecca S.
2 out of 5
1/30/2024
I had an appointment at 1pm. I arrived at that time. I was not helped and checked in till almost 20 minutes later. This was after multiple people walked past me and my car. I was told my car service would take about an hour. However, It was after 3pm by the time I left. The girl checking me in was very polite and apologized. However, it was evident she was also overwhelmed and under staffed. In the future had I been aware of the lack of service, i would have cancelled my appointment and come at a less busy time.
Daniel P.
5 out of 5
1/30/2024
He explained everything amazing and was incredibly knowledgeable and helpful !!
Kip W.
4 out of 5
1/30/2024
I came for a B 1 3 service on my 2017 Ridgeline with 128,000 miles. The best vehicle I have ever owned so I want to take good care of it. I expected $250 or $500 worth of service but during the visit I got a text listing other things that were needed or soon would be. I did not like the idea that my visit was turning into $1,400 in service but reviewing the items with Erin eased my discomfort and she explained each item and why each was important to the health and long life of my Ridgeline. Erin is EXCELLENT
John K.
5 out of 5
1/29/2024
Quinton did a nice job of explaining the timeline for service and establishing expectations which were met.
Gary K.
5 out of 5
1/29/2024
Erin was enthusiastic and very professional. She explained my cars issue very thoroughly and was timely in her responses to my queries. I would highly recommend Erin highly to friends and associates!
David R.
4 out of 5
1/29/2024
Zach was very friendly and consultative in his approach to all the items that needed to be resolved with my vehicle.
Natalye A.
4 out of 5
1/29/2024
Zach Z. & and Chris R. worked together wonderfully to provide all the help I needed along with answering any questions I had. I always come out with great service; Every appointment becomes a highlight in my day due to all the awesome staff. Thank you!
Jason O.
4 out of 5
1/29/2024
I greatly appreciate Richard driving me home! Thank you
George K.
4 out of 5
1/29/2024
I will be glad to tell them about all the problems I’ve had with my car
Aaron F.
5 out of 5
1/29/2024
Toby was very helpful and happily answered all my random questions.
Aida E.
5 out of 5
1/29/2024
Job well done. Very nice and personable ! I do love this dealership
Deb S.
5 out of 5
1/29/2024
Very friendly straight forward and polite.
Kathleen A.
5 out of 5
1/28/2024
Can you change the contact name & email address from Kathleen A
Lorenzo O.
4 out of 5
1/28/2024
Kevin was extremely kind, helpful and knowledgeable when I dropped off my car for the undercoating. He helped me with any questions I had with a smile on his face the whole time I was there.

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