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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2047 reviews 64%
4 star 681 reviews 21%
3 star 89 reviews 3%
2 star 171 reviews 5%
1 star 199 reviews 6%
Review Us
Frank K.
5 out of 5
3/21/2024
Thank you so much you guys did a great job as usual
Mina S.
5 out of 5
3/21/2024
Kevin was great
Norman R.
1 out of 5
3/20/2024
Service rep was good. Prior service was not as expected. Oil was leaking after a routine oil change. I had to return for service. After two hours, it was found the drain plug was not tightened correctly. The wait was excessive for the repair.
Saquib C.
4 out of 5
3/20/2024
He addresses all my needs and directed to CJ for some follow up as well. I must point out your service video is extraordinary and very informative. Very creative indeed.
Kameel T.
5 out of 5
3/20/2024
Thanks
Hyon E.
1 out of 5
3/20/2024
Wait time for service rep took long They found nail on my tire and had to replace new one. I purchased brand new tire and request discount or do something for me and rep said he would talk to manager. I got $10 off but was hoping be more since I bought the car from them and purchased premium package coverage which expired 2 months ago. Overall I brought the car in 2 times and finally found nail . Not sure why they couldn't find it 1st tome.
Kirit P.
4 out of 5
3/20/2024
Atif is a good guy knowledgeable
David R.
4 out of 5
3/20/2024
Excellent team, really appreciated the option of the shuttle service also. Our CRV was repaired in a very timely manner. Great new facility.
Marianne Aubrey.
5 out of 5
3/20/2024
atif syed was awesome
Cindy R.
5 out of 5
3/20/2024
Zach communicated well throughout the process. This was very helpful to us!
Sandra H.
5 out of 5
3/20/2024
David was great at following up with me. Everyone is Always courteous at McGrath Honda service.
William M.
5 out of 5
3/20/2024
Very professional. Kept me updated throughout The process. Thanks for all you do
Joseph P.
5 out of 5
3/20/2024
Great job. Fully transparent on pricing and what needed to be done.
Michelle D.
5 out of 5
3/20/2024
David was wonderful! He’s very attentive, a very good listener and communicator with a calm and wonderful demeanor. Thank you David!
Abdulla I.
5 out of 5
3/20/2024
Very professional
Susan A.
5 out of 5
3/20/2024
Kevin was very polite and helpful.
William V.
5 out of 5
3/20/2024
Zachary was very helpful and performed in a very efficient manner. The staff at the St. Charles Honda facility was very helpful and were able to spend time with me answering all my questions. Thank you all for your help!
Andrew F.
5 out of 5
3/20/2024
Anytime. I had the best experience it felt really good. And I come from 30 years of car sales. Thank so much.
Steven W.
5 out of 5
3/20/2024
Curtis was great to deal with. He was very upfront and honest about my vehicle. He quoted me a time frame in which it would be done and delivered on it. One other thing he did that was exceptional, he pulled my car out of the crowded service area and brought it up front for me. Class act!
Ajit S.
5 out of 5
3/19/2024
Atif is very humble and knowledgeable person, he helped me with all my query and very smooth process of my car service.

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