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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2022 reviews 64%
4 star 670 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Randy S.
5 out of 5
3/2/2018
Service was both friendly and informative. The wait was not long and the estimated time was accurate
Betty B.
3 out of 5
3/2/2018
TJ is great!! I have known him for 7 hrs. Cannot say enough good things about him!
Rick L.
1 out of 5
3/2/2018
TJ and the other fellows in service were very nice . I made an appointment to pick up my all season mats and have some scratches buffed out as part of my sales contract. I was told my car should be done by end of day and I even got a text mid-day as a check in. I did not hear anything further, so I went to pick up my car at 5:15 pm. I turned in the loaner and— they could not find my car or paperwork. They search for about 20 minutes. I had an appointment to be at in Aurora, so another tech called TJ at home and we found out that the body shop would have to have someone else do the work the next day. They let me keep the loaner and I was able to pick up my car around lunch time . Honest mistake, but inconvenient. I have noticed some things that should have been checked as a Certified Honda car upon delivery ... for example, the cap was not on the washer fluid and fluid almost empty, so a bit dissapointed in the attention to detail overall.
Bud L.
5 out of 5
3/2/2018
Job well done as it always is time after time ! Excellent service department !
Sandip P.
5 out of 5
3/1/2018
Good customer service
Kevin C.
5 out of 5
3/1/2018
Everyone did an excellent job with the work and the communications. I particularly appreciated the text message updates. Thanks. Kevin C
Leo D.
4 out of 5
3/1/2018
great service but upset because I had a $12 off oil change service coupon and noticed that on the receipt advisor just gave me 10% off intead of $12 off.
Melvin D.
5 out of 5
3/1/2018
We always receive excellent service from Honda McGrath.
Alfonso T.
5 out of 5
3/1/2018
Great experience as usual in the dealership. Very professional, answered my questions.
Roy H.
5 out of 5
2/28/2018
Tj is always great and most helpful.
John T.
4 out of 5
2/28/2018
Work was performed faster than expected. Michael also answered some additional questions I had about another scheduled appointment I had.
Pam S.
5 out of 5
2/28/2018
Dan is great! Always pleasant and helpful. He has a great personality . I don’t know how he can always be so calm when things are so hectic. I always look forward to having him be my service guy!
Vicky M.
5 out of 5
2/28/2018
Very friendly service
Robert L.
4 out of 5
2/28/2018
Dan did a fantastic job by helping me with my car. The situation would have been disastrous for St CHARLES McGrath reputation if I wasn't treated with such professionalism and courtesy. My car is only 2 weeks old and it shouldn't need service so quickly but I understand things happen.
Chet K.
5 out of 5
2/28/2018
Excellent service.
Dennis F.
5 out of 5
2/27/2018
John was very helpful in getting my service done quickly on a busy day (probably due to the airbag recall).
Jean F.
5 out of 5
2/27/2018
Thanks
Karen P.
5 out of 5
2/27/2018
Dan provides courteous, professional & accurate service. I always recommend him to others for their auto service.
Linda B.
5 out of 5
2/27/2018
Michael was one of the most friendly , professional and accommodating service people I’ve ever met! He was helpful and explained everything to me in detail. I even asked if I could have 2 new McGraff plate holders on my car. When I got my car back it was all done ! A great service man!
Carol K.
5 out of 5
2/27/2018
John Paplaczyk was quick and courteous, explained in full and gave me suggestions at the end of my service appointment - very polite.

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