About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Lynne Y.
5 out of 5
4/27/2018
Love your service department! Always take good care of me.????
Ron K.
4 out of 5
4/26/2018
Lee was extremely helpful, courteous and friendly. One of the nicest experiences I’ve had at any dealership
James L.
5 out of 5
4/26/2018
Thanks for great service
Sachin P.
5 out of 5
4/26/2018
fast and courteous service as always.thank you!
Randy P.
5 out of 5
4/26/2018
Friendly and helpful
Traci S.
5 out of 5
4/26/2018
Fast, friendly visit
Joseph L.
5 out of 5
4/26/2018
It is outstanding performance like Michael’s that ensures McGrath is the only service department that touches my Fit.
Tracy S.
2 out of 5
4/25/2018
Leroy was fine. Polite. Patient. Answered my questions. At pickup same with Dan. However, as you email suggests, I trusted your service department to perform the work. One item of which was to rotate the tires. Which wasn't done but explicitly itemized on the bill. And then came back with over $2500 is suggested work. I original stopped coming to St. Charles because I always felt like you were suggesting lots of work that needed to be done. Always around $2000. If you don't do the work I'm there for why would I think you would really fix anything else. I was in discussions with the sales dept about trading in two hondas for a new one. I am seriously reconsidering.
Kamila L.
2 out of 5
4/25/2018
Typically I deal with a different advisor whom checks for coupons on my behalf but this advisor didn’t. The wait was much longer than normal and the advisor said it would only take about 1 hr 15 min. It ended up taking longer and even though the car was pulled out for about 5 min the advisor was in no hurry to check me out. I was in a hurry and I definitely felt the advisor didn’t take that into account. So overall I feel like I overpaid for an oil change and it took way longer than necessary. I’ve been so loyal to dealership maintenance but today’s visit has me doubting the continuance.
Ryan E.
5 out of 5
4/25/2018
Fast friendly service as usual. Thanks again
Carl P.
5 out of 5
4/25/2018
Prompt, did a good job keeping us informed, very helpful and accommodating with courtesy transportation.
Eugene U.
4 out of 5
4/25/2018
Dan was super in explaining the issue with the tire indicator light. He has been great. Being a long time Honds owner I am upset with the fact that Honda does not have fix for the issue. My new Accord has 5000 miles and I am going to have to live with the tire light going on and then having to reset it. That is poor customer service not by the local dealer but by corporate Honda. As a loyal Honda owner I feel I have been screwed in purchasing this new Honda. Gene Usechek ****-****-xxxx
Scott D.
5 out of 5
4/25/2018
Leroy was great.
Robert M.
5 out of 5
4/25/2018
George was friendly and polite. A great asset to your staff.
Thomas B.
5 out of 5
4/25/2018
I’m always very pleased with the service I receive when I bring my vehicles in for service. I have been a customer since 2004 and have never had any problems. I continue to tell others of how great the service at McGrath is.
Kalpesh P.
5 out of 5
4/25/2018
Nice service and nice staff
Doreen N.
5 out of 5
4/24/2018
Michael was extremely courteous and personable. He quickly provided me with the information I requested which helped me make up my mind regarding the purchase of new tires.
Kirk F.
5 out of 5
4/24/2018
Very nice and explained my service and my future service options
Melissa B.
3 out of 5
4/24/2018
I have had my CRV since 2013. From the beginning, my engine has had the whirling sound when it starts from a cold start. I’ve sent it in many times and even let it be observed overnight. I was told it never happened for the service guys and they never knew what I was talking about. I was frustrated and annoyed. I spoke to Daniel yesterday and he told me that Honda knew of this issue. I appreciate his honesty. I know there was something wrong with my car and I was never going to buy another Honda because of the run around I got from Honda. I wish there were more honest people like Daniel to admit there was an issue in the first place.
Judith K.
5 out of 5
4/24/2018
Everyone extremely accommodating.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.