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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Nicole G.
5 out of 5
4/24/2018
Mike was awesome! I will definitely return and recommend St. Charles Honda to others!
Marisa B.
5 out of 5
4/24/2018
Michael Castro went above and beyond giving me a loaner today while the work was being done on my car. Top notch service !!
Mary S.
4 out of 5
4/24/2018
George was so pleasant.when he spoke to you he used your name vs just speaking in general. He kept me updated on the progress of my car repair.he thanked me for coming into McGrath Honda for service What a wonderful service person.!!!
Peter C.
4 out of 5
4/23/2018
Michael was just wonderful! I felt confident that my car was in the safest of hands. Not only was the airbag recall fixed but the mechanics at McGrath found another small issue which was causing my car to rattle when it idled. This was amazing because I had not even thought to mention the rattle to Michael. And, because my work schedule would not allow me to pick up my car when it was fixed the next day, he got authorization to allow me to keep the loaner vehicle an extra day at no additional charge to me. He even went so far as to recommend a detail shop in the area to help me fix a small cosmetic issue on my CRV's spare tire cover. My 2006 CRV runs like a brand new car! Thanks, guys!
Eric J.
5 out of 5
4/23/2018
Dan is awesome as always!
Keith W.
2 out of 5
4/22/2018
I didn’t like the fact that you guys told me it was going to a hour to hour and half and the letter that Honda sent said it would take a half hour and it really did only take a half hour. Why would you said it talked over a hour when it really doesn’t. Do you do it to make yourself look good. Well I’m very unhappy and I will take my new van shopping to a different dealership.
Roger B.
5 out of 5
4/22/2018
Everything went very well.
Freddie R.
5 out of 5
4/22/2018
Cj was very knowledgeable and thorough
Michelle B.
4 out of 5
4/22/2018
Mike is fantastic!! Friendly with warm greetings, but also open about what needed to be done and where my car is at with regards to maintenance, Mike is the perfect combination. Definitely would choose him to help next tme!
Cuong N.
5 out of 5
4/22/2018
Good
Ulric J.
4 out of 5
4/22/2018
Daniel is a big asset to your company your other customer agents apparently were not use to seeing a black guy in st Charles. Everyone just moved away like I was looking for hand out or come to rob the place. UJ
Katey K.
5 out of 5
4/22/2018
Thanks for attaching your work with the recall to our car’s VIN. And I loved the car wash!
Annette J.
5 out of 5
4/22/2018
Very satisfied
Karen R.
5 out of 5
4/22/2018
Excellent service- thanks
Matthew D.
1 out of 5
4/22/2018
I was told over the phone an oil change and tire rotation was $50. When I picked up my car the advisor told me it was $47 plus $22 for tire rotation. I feel the price is high for regular oil change and tire rotation. I will not be back to get regular maintenance completed.
Peter A.
4 out of 5
4/21/2018
I will definitely provide positive input when I receive the survey. Your Service Department is Outstanding.
Frank K.
4 out of 5
4/21/2018
Work was done in the time I was told it would be. Excellent work.
Joshua F.
5 out of 5
4/21/2018
He was great!
John W..
5 out of 5
4/21/2018
Leroy was awesome. Explained everything, got the time right, etc. Extremely satisfied.
Caroll W.
5 out of 5
4/21/2018
John is very polite and proffesional. He made me feel welcone and happy to be doing his job. His professionalism is an asset to your facility

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