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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Roger B.
5 out of 5
5/9/2018
He was helpful, professional and friendly. Just what i have come to expect from the follks at McGrath
Tim W.
5 out of 5
5/8/2018
Service rep was excellent. Explained all details thoroughly with a good overall perspective.
Jon H.
5 out of 5
5/8/2018
Alex did a great job keeping me informed of costly repairs and maintenance and worked with me to make the process smooth.
Phyllis F.
1 out of 5
5/8/2018
Took to long I did not have a appointment However I arrived at 9:15 waited in line then was told it would be 45 min to a hour I was there for about 2.5 hours. Did not Have time to even get he complimentary car wash
Whitney G.
1 out of 5
5/8/2018
My car was not washed or vacuumed out which I specifically requested.
James G.
5 out of 5
5/8/2018
Mike Rawks! He explained everything so I could understand. Give him a raise!
Linnea M.
5 out of 5
5/8/2018
They did an excellent job! Thanks!
Mark M.
1 out of 5
5/8/2018
On the phone I was told the repair would take approximately an hour. When I arrived I was told an hour or a max of 90 minutes. It took 2 hours and 10 minutes. I sat in the waiting area but was never updated about the delay and no apology or explanation was offered. I was very frustrated and disappointed in the service I received. Future correspondence should go to me at ****-****-xxxx. Thank you, Patti Molloy
Karen &.
5 out of 5
5/7/2018
Service was great.
Cindy R.
4 out of 5
5/6/2018
Mike was very pleasant and explained everything. He did a great job of working a discount since we just there. Called and checked in on time. Couldn’t ask for better communication.
Andrew S.
5 out of 5
5/6/2018
CJ DID A GOOD JOB VERY PLEASED.
Timothy D.
4 out of 5
5/6/2018
Alex was good and thourough, but the Van seems to be pulling to the right. I had the tires rotated and I don't think this should be happening.
Thomas .
4 out of 5
5/6/2018
Was impressed by the friendly and courteous people at McGrath. The finance manager was super—oslyn collins. Also Jose Espinoza was very helpful and patient. Was especially impressed that nobody tried to sell all kind of unnecessary things like dent protection etc. If I would want that I’d ask for it. Overall the buying experience was more delightful than expected. Hope my service appointments will be the same Thank you McGrath
Larry D.
5 out of 5
5/6/2018
Wonderful service today. Thank you!
Ali A.
4 out of 5
5/6/2018
George did an amazing job explaining what needed to be done in addition to providing info on other services provided by the dealership. Will be coming back for sure.
Andrea S.
5 out of 5
5/6/2018
Great experience. Would highly recommend! Michael was perfect!
De S.
4 out of 5
5/6/2018
Michael Castro,thank you for your help fixing my car. And I was satisfied with the results of my car in the future I will go to the Honda Company and fix my car if my car have any problems. Thank you again Michael Castro for fixing my car, and I was very happy with the results that the Honda Company did time my car because, my car somehow feels as good as new. Thank you and I appreciate the help from the Honda Company!
Alta W.
3 out of 5
5/5/2018
CJ surely did his job. My dusatisfactuon was in cost of quoted parts? Honda needs to get off there high horse on the pricing of parts before people move to another Brand. But the people of McGrath did everything they could do to provide explanation of what my car needed.
Andrew M.
4 out of 5
5/5/2018
George did a great job. I appreciate that he took time to make sure the seatbelt was fixed correctly.
Oslyn C.
5 out of 5
5/5/2018
job well done CJ.

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