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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
John I.
5 out of 5
5/25/2018
Very friendly and professional. I had confidence that I was being well taken care of.
John W.
5 out of 5
5/25/2018
Good job done in a timely way. John did a fine job explaining what needed to be done and after, what was completed.
Ryan M.
1 out of 5
5/25/2018
Hi, John was very nice to work with I had no issues with him at all. Upon arriving home I checked my oil and it was significantly OVERFILLED. I will be returning tomorrow to get this corrected. Thank You. Ryan M
Maria Z.
2 out of 5
5/25/2018
My mom doesn't speak English she went only for Ricall and oil change and tire rotation only anything else if need to be done you guys supposed to contact me at ****-****-xxxx. Without contacting me you guys change air filter and cabin filter for extra $111. I am very disappointed with the service and the way you treat your customer
Joan C.
4 out of 5
5/25/2018
Very nice offered some helpful suggestions
Jim K.
1 out of 5
5/24/2018
I mean if you request that we’re not done when I picked up the car. I wanted my maintenance book updated and it was not and I wanted a price quote for anti-freeze flushing that was not included, and two things I did not request in the were included. There were things and requested during my last visit that weren’t included. And I picked up the car . I see a trend here!
Troyah R.
5 out of 5
5/24/2018
Very professional, answered all of my questions and my car was completed in a timely manner! Thanks
Katherine C.
2 out of 5
5/24/2018
Everything was great, people were very polite. My only complaint that an oil change took over 2 hours. I had an appt. And try to manage my time.
Ronald G.
5 out of 5
5/24/2018
Alex did a fantastic job! He’s friendly and funny and truly cares about servicing the customer!
Erin .
5 out of 5
5/24/2018
Very efficient.
Kevin O.
3 out of 5
5/24/2018
Long wait time . I’ll go to Valley next time.
Philip G.
5 out of 5
5/24/2018
Everyone at McGrath is great and professional. Always have the service done there on all 3 of our Honda vehicles.
Jane O.
4 out of 5
5/24/2018
Everything was to my satisfaction
Barbara B.
5 out of 5
5/24/2018
I would like to thank Alex for being very attentive to my concerns today.
Genevieve J.
5 out of 5
5/24/2018
Everything went as quick as possible and George did a nice job.
Lara H.
1 out of 5
5/23/2018
I had an 11:15am appt and I was on time. On the phone the confirmed it would be 45min wait time and I assumed...okay, an hour or less. I was there for 2hours. I was not satisfied and I had to change around plans and pick ups for my children.
Robert C.
1 out of 5
5/23/2018
I bought a used 2006 Honda Cr-v which was detailed very well i also purchased a new radio for it but no one showed me how to program it or it’s feat!! the license plate bracket in front was not very secured and is flopping around and I would have thought I would receive a full tank of gas upon my new/used purchase!
Theresa B.
5 out of 5
5/23/2018
Very friendly thorough and knowledgable
Ananth A.
2 out of 5
5/23/2018
Too much time Not a good facility to spend hours and waiting
Melissa R.
5 out of 5
5/23/2018
Great customer service

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