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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Linda R.
4 out of 5
6/2/2018
I very much appreciate the fine service on my car that your service personnel provide. I have never been disappointed. But everything is so expensive that on a limited income it can be difficult. Thank you!
Mark F.
5 out of 5
6/2/2018
Excellent service as usual!
Timothy D.
4 out of 5
6/1/2018
Mike made an effort to rectify the situation with my car and explained it completely to me
Pamela F.
4 out of 5
6/1/2018
The service area was very busy when I arrived for my appointment but John greeted me quickly and was very attentive to my thoughts on what was needed for my Honda Civic. He provided me with a lift home as the work would take some time and I didn't want to wait at the dealership. He called promptly when the inspection was finished with his recommendations for service. I was pleased that I didn't have to leave my car overnight. All in all a great job! Thank you!
Walter C.
5 out of 5
6/1/2018
Your Service Department and personnel are outstanding!! I have peace of mind knowing that I can bring my 14-year-old Honda in for any reason, big or small, and be treated with courtesy and most of all honesty. It is always a pleasant surprise to find my Honda has been washed once it is serviced. I am a very happy McGrath Honda Service Department customer!
Maureen T.
5 out of 5
6/1/2018
I was impressed with Daniel’s courtesy and his ability to predict the time frame. Most appreciative for a job well done!
David F.
5 out of 5
6/1/2018
Awesome service!
Kerri I.
5 out of 5
6/1/2018
Thank you for taking care of my car
Rebecca S.
5 out of 5
6/1/2018
John was awesome and really helped to get my car ready when I needed it. Also, the car looked great when they finished washing it.
George B.
5 out of 5
6/1/2018
Excellent service In a timely manner
Kathleen H.
5 out of 5
6/1/2018
Alex was extremely helpful!
Joseph G.
5 out of 5
6/1/2018
Wonderful customer service. Thank you!
Bob P.
5 out of 5
6/1/2018
Everything was perfect!
John S.
5 out of 5
6/1/2018
Great service!
John T.
1 out of 5
5/31/2018
Last week I had a 3rd gear trans pressure switch replaced. As part of that service, I was advised the trans fluid also needed to be replaced. Relying on this advise, I assumed the fluid needed to be drained to get access to replace the switch. After I got home, I reviewed by Honda service records & found out I had the trans fluid replaced less than 3500 miles ago. I also found out you do not have to drain the trans fluid to replace the switch. I feel I should not have had to incur another cost for new fluid & advisor should have checked my records to see when new fluid was replaced. If he had, there would have been no need for new fluid & I would not have had this add’l expense. Finally, I spoke with Ruth last Thursday & explained the above. She assured me someone would connect with me but no one has. I get the sense your advertised desire to get feedback on concerns is just empty rhetoric. I believe The cost of the new trans fluid + labor should be reimbursed to me since this is a cost that never should have been incurred.
Sue K.
4 out of 5
5/31/2018
Tj ad George give me the best facts to make good decisions on how to fix my car.
Kevin M.
4 out of 5
5/31/2018
From the prompt attention when I arrived, to processing the maintenance I requested, Mike was attentive, friendly and knowledgeable. During the time McGrath had my car I received updates on the service a call to notify me one of the repairs I was requesting was not necessary. McGrath has been honest, fair and has built a long-term relationship with my family. We have bought 2 vehicles from them so far and schedule all our maintenance through McGrath.
Richard C.
5 out of 5
5/31/2018
Always a pleasure to work with Mike Castro! I can trust him, which is very important to me.
Brian S.
5 out of 5
5/31/2018
Very attentive, kept me updated with service discovery of car’s problem and the progress of repairs. Thanks!
Steven J.
5 out of 5
5/31/2018
Mr Castro was excellent and provided excellent service.

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