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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Lesa K.
5 out of 5
6/8/2018
Daniel was honest about wait time I appreciate that great service
Charlie C.
5 out of 5
6/8/2018
Michael Castro was very helpful and the work was done right and on time as promised. Thank you!
Aashit S.
1 out of 5
6/8/2018
It took three hours for oil change!!
Bruce F.
2 out of 5
6/8/2018
I was not completely satisfied with the service.
Tim G.
2 out of 5
6/8/2018
Cj is great, but the techs were not able to pinpoint tbe problem and after a week in your shop, I still am experiencing the same problem.
James S.
3 out of 5
6/7/2018
Satisfied with Daniel . After 3 separate trips back to the service department he was the only one who took time to explain why the tire warning gauge was a problem. Though I’m happy with Daniel, l’m still suspicious when dealing with your other service reps.
Brooke E.
5 out of 5
6/7/2018
CJ was professional and polite.
Linda S.
5 out of 5
6/7/2018
Mike and TJ were and are the best. Very professional. TJ Taylor has been one of the reason we have been coming back for years. Mike is right there as well.
Karen K.
5 out of 5
6/7/2018
I have confidence that the repairs were done right and appreciate the text messages to keep me in the loop. And, of course, the loaner car.
Margaret F.
5 out of 5
6/7/2018
Extremely friendly and happy to help!
Ruth L.
5 out of 5
6/7/2018
George was very, very good. Gave me explanations. Showed me Filters that were being replaced.
Paulette S.
5 out of 5
6/6/2018
CJ was helpful and professional yet friendly.
Sylvester D.
5 out of 5
6/6/2018
Mike is always nice, professional and helpful. Always a good experience when he manages my appointment. Thank you, Sylvester D
Barbara A.
5 out of 5
6/6/2018
Alex was very helpful, polite & informative! I would request his help again. Thanks for the excellent service.
Kerri I.
5 out of 5
6/6/2018
Great job taking care of my car. Thank you
Bradley L.
5 out of 5
6/6/2018
Everything went very well. I appreciate the use of a loaner vehicle while my car was in the shop, and the work was all done very well.
Nicholas M.
2 out of 5
6/6/2018
When getting a battery change for example, Honda knows it takes while, therefore it should be an automatic question to the customer if they’d like a loaner or if they can drop the car off. Not being clear up front to the customer, and knowing the process will take time doesn’t make sense.
Charles M.
5 out of 5
6/6/2018
Awesome customer service!
Kevin O.
2 out of 5
6/6/2018
The customer service team does a great job but it just takes way too long to get service. I walk into every other Honda in area and it never takes more then hour. The waiting room is small and there are always customers complaint about long waits . My favorite in area is Valley. Sorry
Wallace B.
5 out of 5
6/6/2018
He was fantastic! Kept me up to date on what was happening and I really appreciated that. Amazing customer service.

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