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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Virginia K.
5 out of 5
6/10/2018
I am very satisfied with the service given by McGrath, St. Charles and Cj Nemec. Cj Nemec was extremely professional. He was aware of my time constraint and worked hard to get my car serviced as soon as possible. He was even able to find me a coupon to reduce my service cost.
Jonathan H.
5 out of 5
6/10/2018
Great service. Thanks.
Adam H.
5 out of 5
6/10/2018
Alex seemed nice. Helped get my car through right away. Mike Castro and Dan Pippel were also extremely helpful and made sure I was taken care of and certified
Joel V.
2 out of 5
6/10/2018
Car was dropped off at 8am for appointment, it was scheduled for 3 recalls repairs two air bags for 1.5 hours, and one engine repair for 5. We returned to pick up the car at 3:30 before close. We were told the engine repair parts were not in stock and the repair could not be performed and the vehicle was not ready for pick up and would be an additional 30 minutes. There was no communication about the missing parts before hand despite multiple texts saying we will be updating you with the repairs progress. Overall not a great experience and we still need to have one recall done.
Lori S.
4 out of 5
6/10/2018
Great Service John!
Lana T.
4 out of 5
6/10/2018
Great service. Was knowable in what issues I had and the solution.
Robert W.
1 out of 5
6/10/2018
I believe the road noise I am hearing is noticeable and is apparent especially if you drive the same vehicle that is brand new. I am aware that the noise is not super loud st the same time the cabin noise is louder than my 2017 Civic. I still believe something is not right with the vehicle The only reason I am not bringing it back is because it’s a lease. Eventually the car will be given back.
Blaine W.
4 out of 5
6/10/2018
They got me in on a Saturday with a two hour notice. I thought that was fantastic. And they were done with my car in an hour and 15 minutes.
Jennifer H.
5 out of 5
6/9/2018
CJ is always great to work with.
Beth D.
2 out of 5
6/9/2018
I waited over 2 and a half hours for my airbags to be replaced yesterday. After 2 hours I went out to the service area and asked what was up. The service rep went back to see. As I stood there I noticed a car that looked like mine by the fence. He came back and said they were just finishing my car. It was an other 1/2 hour later and then he tell me he will ask the cashier about what's up. He finds out my car is ready. When I go out to get it I find out that was my car that was by the fence 45 min. earlier. When I get home I have a call saying my car is ready. I waited in your customer service area an extra hour and a half because no one had the common sense to walk in and tell me my car was ready. I told them when I made the app. and when I walked in I would wait. The service guys walked by me more than 10 time but the could not tell me my car was ready?
Lori R.
5 out of 5
6/9/2018
George was fantastic! He took the time to thoroughly explain the service my car received today and was very professional and friendly. Kudos to George!!!
Ronald T.
4 out of 5
6/9/2018
Very professional and caring about my situation. Got me the best deal he could . They kept at it until they could duplicate the brake problem I experienced.
Angela O.
5 out of 5
6/9/2018
I was happy with the service and it was completed in a timely fashion
Sue H.
5 out of 5
6/9/2018
Very friendly. I love my car.
Paul S.
5 out of 5
6/9/2018
It was a lot faster than we were told. The service was great!
Bill B.
5 out of 5
6/9/2018
John was very personable.
Brian L.
1 out of 5
6/9/2018
Just wanted oil change. Had an appointment and I was early and it took over 1 hour 20 minutes
Kristine R.
5 out of 5
6/9/2018
The service was completed in a timely manner. Dan was very personable and helpful.
Debra K.
5 out of 5
6/8/2018
Excellent service. Thanks
Daniel M.
5 out of 5
6/8/2018
Good communication. Good service. Keep up the good work!

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