McGrath Honda of St. Charles Auto Repair Service

Excellent customer service

Upset at the high cost

Great support from CJ

Alex, treated me kindly and with the utmost respect! Thank you Alex!

Very accommodating. Arrived 20 min early for my appointment. Put me in the cue and provided transportation to and from a local diner while I waited. Work was done ahead of the time he predicted.

Good job!

Very polite

Good service

Always the best service at McGrath Honda! Mike Castro is professional, competent and a great representative for McGrath.

Always a pleasure to do a service call with Mike Castro! Very helpful and kind. He is very knowledgeable and pleasant. Good job.

He was very knowledgeable and helpful!

Took great care of us, very friendly

I bring my car to the dealer because most of the time you can and sure that you’re getting quality service and may not always be the cheapest as compared to other mechanic places but who can you trust if you can’t trust your dealer now I know there was one time I brought my car at Honda On Grand Avenue in Chicago and I took it there and they tried to sell me some service I didn’t need so I stopped going there and I came back to you guys because that’s where I bought my original 2005 Honda pilot when I was married but there was also one time That you guys missed diagnosed and said I needed a new radiator when I didn’t and I called you out on it and you admitted you were wrong but you gave me a couple hundred dollars worth of free work so I appreciate that here’s the deal I don’t mind spending a few extra dollars I just want the job done right and I don’t want to have to be bringing it back tires are expensive the labor is expensive and quite frankly I think you guys make good money on that just be honest and you’ll have your customers coming back

Appreciated the follow up

Mike the service specialist was courteous and promptly ensured service.

Mike, TJ and the rest of your team were extremely helpful and professional.

CJ did a great job of explaining the necessary repair work our vehicle needed.

Mike was very helpful and courteous. Thanks you,

I realize their computers were down that day, but I had an appointment for 9:00 AM. I waited over 2 hours for an oil change, while watching the waiting room clear out TWICE. People who came after me left before me. After an hour and a half, I went and asked somebody what was going on. He said my car was up on the lift, coming down soon, and somebody would be coming to talk to me in about 10 minutes. A half hour later, I went out again and asked if something was wrong with my car. He said "Oh, we were just coming to get you, and your car is waiting outside." I still have no written record of what was actually DONE to my car, or if they actually checked the battery and brakes as I asked them too. This really put a sour taste in my mouth as far as ever getting service from McGrath Honda again. I understand about their computers being down...that happens. But the people with appointments STILL should have been put first over people who just drove in. I had other appointments to keep that day that I missed. I would still like a record of what was done to my car that day, please. Donna Bania

Great job!