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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Ken J.
5 out of 5
7/4/2018
Mike is a very helpful and professional person to work with.
Andrea B.
5 out of 5
7/4/2018
Alex did a great job. He kept me informed about my vehicle status throughout the process
John B.
2 out of 5
7/4/2018
George the SA was great. The issue I have is the fact that the technician installed unbeknownst to him a defective part. This led to the replacement of the cabin fuse box which was completely unnecessary. When the car was thought to be ready, I arrived to pickup only to find my rear doors and hatch would not open. Left the vehicle for further troubleshooting which found a bad fuse. Total bill seems exceedingly high for reman parts. This has been my first bad experience for service at this location. Again, George did as best he could under the circumstances. No knock on him.
Jonathan G.
5 out of 5
7/4/2018
Great service. Fast return of my vehicle.
Renee J.
5 out of 5
7/3/2018
George was very helpful and incredibly friendly!
Sterling C.
5 out of 5
7/3/2018
I've been dealing with you guys several years. The reason I keep coming back is the excellent service that you provide. It's always a pleasure to deal with your service department
Jeff K.
5 out of 5
7/3/2018
Mike was cordial and attentive
John G.
5 out of 5
7/2/2018
Dan was extremely responsive and kept we thoroughly informed throughout the service process. Really appreciated his attention to detail and efforts.
Robert G.
5 out of 5
7/1/2018
Dan the service writer did a great job.
Laura M.
2 out of 5
7/1/2018
We had our Pilot in in April with instructions to look over the whole vehicle and make a list of everything that was wrong with it with the immediate concerns first. We then repaired the items that were immediate and bought tires etc for the other items in the next two months. When we bought in in today because of the engine light was on we were given a whole list of problems totallying 6000 more than the car was worth. These items were not addressed previously and since it’s only been two months we have a hard time believing it could happen in two months. The technician who called me was rather short and told me he could only go with what he found today. We elected to not get the work done today and bought a new car. We were planning on buying a Honda CV but after our experience today we didn’t want to go back to the Honda dealer. So I would rate our experience as poor and you lost out on a sale from us, which is unfortunate.
Laura H.
5 out of 5
7/1/2018
I appreciate Mike’s patience, kindness, and attention to detail. He always makes my experience with Honda good and that is why I try to only deal with him and TJ. Thank you.
Julie P.
5 out of 5
7/1/2018
Great and efficient team!
Chuck M.
5 out of 5
7/1/2018
Everything works that they worked on! They were polite and thorough and fast. I’m happy! Thanks McGrath Honda! Christy McPheeters
Dina J.
5 out of 5
7/1/2018
It’s was extremely hot in the outdoor service area but George was as friendly as could be. It was a really nice experience. Give George a nice raise or bonus. He’s representing your organization extremely well. Above expectation. My car was finished in exactly the amount of time that was quoted.
Annette J.
5 out of 5
7/1/2018
I would be glad to give feedback. Mc Grath Honda in St Charles Illinois are The BEST. Excellent Service
Melissa R.
5 out of 5
7/1/2018
Mike is a tremendous service technician! We have been nothing but pleased with McGrath Honda. Thank you!
Lorenzo L.
5 out of 5
7/1/2018
Very friendly and professional
Peter M.
1 out of 5
7/1/2018
Vehicle was not ready when we were told.
Stephanie B.
4 out of 5
6/30/2018
CJ was fantastic. I haven't had this good of service from McGrath in several years. Great job bringing back the excellent service. It makes me confident in buying my vehicles from you. The service call center has also improved but still frustrating at times.
Patricia S.
5 out of 5
6/30/2018
CJ was very polite and helpful. He kept me updated on the status of my car, and the job finished up an hour earlier than anticipated.

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