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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Harpreet G.
4 out of 5
6/30/2018
I appreciate the check upon check to make sure my vehicle was safe for driving. I also felt like a valued customer during the service quote process.
Agnes M.
5 out of 5
6/30/2018
My vehicle was ready faster than expected. I was well treated by everyone there.
Stephanie S.
1 out of 5
6/30/2018
I’m disappointed because despite my engine chugging with a check engine light it couldn’t duplicated, which is no fault of the dealer- but I usually get a free car wash and that wasn’t done. I was quoted 47 for the oil change then $7-8 in other fees were charged and during the seat recall work they knocked stuff all about with no care about it. The in person and phone service was outstanding but the little details that make it worth the drive were lacking this visit
Susanne K.
5 out of 5
6/30/2018
Great service. Informed me of what was found and what was done. Pleasant guys to talk/work with regarding my car.
Nancy Z.
5 out of 5
6/29/2018
I am always satisfied with the service at McGrath
Gerry J.
4 out of 5
6/29/2018
Well done! In and out in one day!
Thomas W.
5 out of 5
6/29/2018
Always great service!
Joe B.
4 out of 5
6/29/2018
Everything was fine. No problems. CJ was very helpful.
Lisa H.
2 out of 5
6/29/2018
The customer service was fantastic, so helpful and patient! I dropped my car off with a problem which was static on a few radio stations. Which was checked out and nothing was found. So I still have static on the radio. I have had several cars and never this problem.
Stacey B.
5 out of 5
6/28/2018
Mike was very friendly & helpful
Jaffe C.
4 out of 5
6/28/2018
George was great in every way--extremely helpful, friendly, and knowledgeable. I'm glad he is the one who answered my distress call on Saturday afternoon.
John J.
2 out of 5
6/28/2018
Too much to type, call me I will be glad to explain. ****-****-xxxx thx.
Maria R.
4 out of 5
6/28/2018
I always feel Michael is straightforward in his evaluation and explanation of any issue with my car. That quality, and his exemplary customer service skills, are much appreciated and are a big reason I would not hesitate to recommend McGrath Honda.
Jennifer H.
4 out of 5
6/28/2018
CJ is always helpful, prompt, and informative. I feel like I get straight-forward information from him and I appreciate that. My vehicle seems to have had a complicated issue going on and I trust his input and the techs’ work to get it sorted out.
Kevin M.
5 out of 5
6/28/2018
Always great service
Daniel D.
1 out of 5
6/28/2018
Scheduled for a 9:30am oil change. At 11:10 went out side to see what was taking so long. Car was done and never notified. Service guy preceded to belittle my wife. Horrible customer service. But hey, what do you expect, you don't end up working at a car dealership unless you're an incompetent idiot. I'll make sure to never come back or purchase from this group again.
Wayne T.
5 out of 5
6/28/2018
Always receive exceptional service from McGrath Honda. Thank you.
Simon M.
4 out of 5
6/28/2018
I was completely satisfied working with Alex he’s a great service writer, I wasn’t too happy with Honda I think Honda should’ve picked up the bill ,service bulletin to do a computer upgrade I think that was Hondas responsibility due to that it left the factory not right . Bought a extended warranty and still wouldn’t cover that i’m really going to think hard before I buy another Honda actually this is my third Honda .
Barry W.
5 out of 5
6/27/2018
George was excellent and I will return solely based on his service. Great job, George!
Tracy M.
2 out of 5
6/27/2018
I was disappointed my preset appointment for an oil change & check took 2 hours. Waiting room was packed, and is not the most comfortable or pleasant place to wait for this duration. In need of an update.. Secondly, I found oil smudges on my passenger seat and drivers door(light leather interior). I didn’t notice until I was half way home and did not want to drive back after all the time spent waiting! Very careless and sloppy. Not the greatest experience for my first time in your service department..

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