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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Tammy D.
4 out of 5
7/8/2018
Daniel went above and beyond and we are really happy with the service we received at St. Charles Honda. The only issue is that even with an appointment, I was there an hour longer than I was told.
Val D.
5 out of 5
7/8/2018
Great service
Eric J.
5 out of 5
7/8/2018
Dan was awesome as always! He customer service is top notch! When I get our vehicles serviced I always prefer to have Dan as my advisor.
Bradley M.
2 out of 5
7/7/2018
I will not be bringing my car back to your dealership for service. I made an oil change and tire rotation appointment online. When I got to the dealership, I was told 60-80 minutes for that service to be completed. That should have been a red flag as that service should be closer to 45-60 minutes, but I waited. I check in with the service advisor at the 80 minute mark (mostly because it took 15 minutes to find him) another 30 minutes. So I waited. After 115 minutes, my car was done. I was not charged for the service, but I would have paid $10 more to have the service performed in a timely manner. Extremely frustrating afternoon spent at your dealership.
Elizabeth D.
5 out of 5
7/7/2018
Helpful----cordial--- patient---willing to explain --- Great service!!!!!!
Haley Z.
5 out of 5
7/7/2018
George was fantastic! He did a great job answering my questions and making sure I understood everything!I will absolutely request him in the future.
Andrew M.
4 out of 5
7/6/2018
Great job as always. Dan is personable, knowledgeable and helpful. I have yet, however, to receive any kind of survey in the U.S. Mail. Not that I would like one but I keep reading one may be on the way. Your service writers are one of your most valuable assets as they are people your customers most often come in contact with.
Blaine S.
5 out of 5
7/6/2018
Great customer service! Thanks for taking care of both me and my Honda! I will recommend the St Charles location to all my family and friends!
Richard S.
5 out of 5
7/6/2018
Great service. The guys were awesome
George G.
4 out of 5
7/6/2018
Mike helped me understand my car.
Eric H.
5 out of 5
7/6/2018
Excellent
Norman S.
5 out of 5
7/6/2018
excellent service
Thomas S.
4 out of 5
7/6/2018
Michael was professional in all aspects of courtesy and care. I liked that he double checked with me about all services, including the car wash.
Catherine C.
5 out of 5
7/6/2018
No complaints. Fast, prompt, efficient service.
Jim S.
1 out of 5
7/6/2018
Came in for an oil change today and it took nearly 2 hours. That’s crazy. I’m new to the area and this was my first and last time at McGrath. I get that it was a busy day. But 2 hours is way too long. My previous Honda dealership never too longer than 40 minutes .
Will F.
4 out of 5
7/6/2018
Yes. Was done sooner than expected.
Laura H.
4 out of 5
7/6/2018
I enjoy working with Mike Castro and trust him completely. Thanks Mike!
Tauwanta D.
5 out of 5
7/4/2018
Great experience from start to finish.
Raymond S.
2 out of 5
7/4/2018
Arrival did not start well. I was greeted by a service advisor (Brandon?) who was not friendly, and without looking up the information on my vehicle in the computer wanted to tell me what I should be doing. This did not sit well with me as I had already had a conversation with Michael Castro and had everything set up based on the mileage of the vehicle and the past service history. A second service advisor came over after several minutes and took over. He suggested we simply sign the car in, get me in a loner and have Michael Castro call me once he was “back from lunch“. I went on my way and received a call from Mike shortly there after. Everything went smoothly from that point forward, and Mike kept me very well informed about the progress of the vehicle. All service was completed on time, And Mike Castro called me when the service was completed and reviewed everything that had been done with the vehicle.
Magda D.
5 out of 5
7/4/2018
Excellent service.

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