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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2021 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Julie S.
4 out of 5
7/17/2018
We've never been disappointed by the quality of service we have received at McGrath, which is why in the 8 years we have had our Crosstour it has never been serviced anywhere else.
Nathan D.
1 out of 5
7/17/2018
We waited 75 for an oil change after having an appointment to get one. It was ridiculous. What is the point of the appointment if you then have to wait 75 minutes? The service was terrible and I would never recommend it to anyone.
Erik H.
5 out of 5
7/17/2018
John is professional and I appreciated how thorough he was regarding my service needs even though I thought it was just a routine oil change it was important to him.
John G.
5 out of 5
7/15/2018
Dan was awesome keeping me informed and up to date on the service,
Allan S.
5 out of 5
7/15/2018
Professional, Friendly, and clearly communicated status of car at end of process.
Rajendra Prasad.
4 out of 5
7/15/2018
Last time when I came for same issue that time it did not resolve. But this time he fixed it. So I am much satisfied this time.
Nghi T.
4 out of 5
7/14/2018
Don’t know what to say , they are do the best .
Michael F.
1 out of 5
7/14/2018
Told me most of my complaints for my vehicle were because I bought a bace model vehicle! Also second time I brought in my vehicle with leather wearing excessively issues and they told me that there was nothing they can do. My vehicle only has 10,000 miles on it and it is extremely well-kept! I don’t think the leather should wear that quickly unless it’s not real leather.
Pamela D.
5 out of 5
7/14/2018
It was very good
Sharon M.
5 out of 5
7/14/2018
Michael could be a role model for a service advisor. Thank you
Dante L.
2 out of 5
7/14/2018
One thing was missed, closing the hood properly. Now I wonder what else was missed and/or if maintenance was done properly (like an owner would do)? Do you provide your staff ample time to do their job?
Walter M.
5 out of 5
7/14/2018
Outstanding.
Lurana B.
5 out of 5
7/14/2018
Dan is great. He is one of the main reasons I feel comfortable having my car serviced there. He is patient and explains things and is never pushy. He is an asset to your company.
Ernesto A.
5 out of 5
7/14/2018
Satisfied
Thomas H.
5 out of 5
7/14/2018
Great Service
Taylor S.
5 out of 5
7/13/2018
Excellent. Very professional and courteous.
Christina .
1 out of 5
7/13/2018
There was spray from the undercoating all over the paint on the lower part of the car. I should have been informed that this would be the case before the work was performed. They didn’t wash it off so I had to wipe it down when I got home. I was afraid it would end up sticking to the paint and damage it.
Abhijit P.
1 out of 5
7/13/2018
I have a probable manufacturing defect with the tail gate which is slightly off in a new ofyssey 2018, however as per the service department there is no way to adjust it. This was not a satisfactory answer for 2 reasons, first being a brand new odyssey I was not expecting this and also I am not sure if an attempt was made either for it.
Todd B.
1 out of 5
7/13/2018
Made an appointment for an oil change and a diff flush. How this is expected to take and hour and a half I am not sure. Why it took 2 1/2 hours makes ot difficult to justify returning to the dealership for future service.
Samantha J.
5 out of 5
7/12/2018
I liked everything

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