McGrath Honda of St. Charles Auto Repair Service

Erin was so nice and extremely helpful! I want to work with her every time I have a service completed :)

Brian greeted me right away and kept me up to date on the service of my car. Very efficient.

Great team! Erin handled everything and got a new tire when it was determined the existing tire had a screw in the tire that couldn’t be fixed based upon it’s location. Thanks, Erin

It was my first visit and probably my last. I’m not a chronic survey complainer so this feedback is completely honest. I bought the car in Naperville and have had it serviced there for the past five and a half years and have been absolutely satisfied. We moved to the Fox Valley a few months and wanted to try a dealership closer to home. My service rep was disorganized and seemed confused. When my car was ready I saw it parked outside for ten minutes before I took it upon myself to find someone to get my invoice. When I got to my car it wasn’t washed. Someone had left their Big Gulp in my cup holder and I had to get rid of it. And the last straw was that a rap music station was cranked up on my radio. The rap music doesn’t bother me as much as it makes me wonder how long my car was driven around before I got it back. I spent $330 at your dealership and frankly it’s the absolute worst Honda experience I’ve ever had.

Erin is awesome! She made sure my car was fixed promptly and thoroughly and I was offered a courtesy car. Would definitely recommend!

Please call me at ****-****-xxxx. I already explained once to an associate and he said he’d call back, but never did.

CJ IS THE BEST!!!

Made an appointment for an oil change. After arriving I waited for someone to help me. The Service Techs working didn't seem to be communicating with each other as they weren't taking people in the order they arrived. They were helping people who walked up to them versus whose car pulled in. Only after I pointed out to them that I was there waiting prior to another person who they started helping did they decide to help me. This nonsense continued to the next 3 people in after me. I waited 87 minutes for my car, and left. When I was 3 miles from my house, my tire pressure light went on. I went back to Honda and pulled in again. They took my car in again and check the tires. They said one tire was 2 pounds off. I questioned how that would happen when they just rotated my tires. The person responded by shrugging his shoulders. I was handed my keys and I left. The later that day, the tire pressure light came on yet again. Not sure why because I check the pressure on all 4 tires and they were all perfect. The amount of time spent at the service department and the attitude of the people is very disappointing. I am not sure what McGrath can do to make me be a repeat customer. What incentive do I have?

CJ and TJ represent McGrath Honda service exceptionally well. They have historically went above and beyond to help make repairs right and fair. Thank you.

I love the diagnosis report online and I can pick what I want done. A lot less stressful.

Mike is an excellent Service Adviser & always goes further than is expected of him to make his customers feel like they are special!

Very pleased with the service

As always, my experience was wonderful. I feel like I am in great hands w McGrath. Knowledgeable. Kind.

I have been with Mcgrath a long time and this is the best service team ever.

Excellent and remarkable service by Alex Natonski He's one big factor I decided to buy a car from Mcgrath Honda. Keep up the good work.

CJ Nemec did a wonderful job of keeping me posted as to the needs and progress of my vehicle. He was pleasant and courteous. A job well done.

Fast prompt service, keep it up, thank you!

Customer service from Brandon was top notch. In a scale of 1 to 10, 10 being excellent, he certainly gets a 10.

I will continue to bring my Ridgeline back to McGrath for excellent service!

Everything was perfect.