Max provided excellent customer service! He went out of his way to accommodate my time concerns. I will definitely recommend him to others,
I came in to change one headlight. I was told that they couldn't change it..but was still charged $128.
Very happy with the prompt service!
Everything went so smooth and fast. Loved the serve and look forward to working with Bob Baker Mazda. Thank you so very much
Mark/ Damon were awesome as usual!!! Always make sure My family and
I are handled! Best service ever!
Great rep in Matt Caulfield, he treated us well!! Thx gayle & Don Beasley
Highly professional and friendly. Definitely helped get my car back in decent condition and driving significantly better in a single day. Great service, hands down.
Michael was excellent! He was friendly and knowledgable!
Mark was amazing like always. Mark makes me feel like a special VIP customer every time. He is one of the main reason Ma why I am loyal to Mazda and am considering buying another car from Mazda.
Max was very professional and courteous. Thank you.
Had a 7:30 AM Appt for Oil Change on 2/21.
Was told it would take about an hour to be completed.
I went to the counter to check on the status, since it was
10 AM by then, and I hadn’t heard anything from anyone.
The man told me that my paperwork had been misplaced.
I don’t think anyone knew I was still there waiting. I have been coming to
coming to Bob Baker Carlsbad for several years, I live In Escondido now
and Still bring my car there for service. I don’t think I should have had to
wait 2 and a half hours since I was told otherwise.
I am very pleased that Max is back. He took care of my problems with accurate and timely repairs.
But on another note, you should really improve your online service appointment process. I added a note that I thought I would need a wheel bearing when making the appointment but this info was apparently not forwarded to the parts dept so no bearing was available. Max arranged overnight delivery of the needed part once the need was confirmed.
Excellent services
Thank You
Max is the best. He provided an excellent service. I was very satisfied.
He accommodated my request “to wait” and to work on my car right away (oil change and oil filter) so I dont have to wait for 4 hours long. The serviced was done less than two hours as he promised. He’s a very approachable person and very accommodating. I’m glad and lucky that he was the one who helped me and not the other guy who had told me he can’t do anything about it. I give Max 10 stars for the execellent service.
Mark is great, his score is 5/5
Good service from Mark, on time service, called partway to discuss. Did not rinse off car, though I asked. Why are you washing all cars on site, but cannot take care of customers’ cars? Save water on site cars. And your pricing for my minimal service was way too expensive- I have not been getting coupons. Will hold off on coming back any time soon.
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