Very polit friendly... definitely got the job done right. Im a new subaru driver and iv never been so satisfied with the service! You guys are a well trusted team.! And thank you julian perez!!
Carlos was very attentive and kind to my dogs and went out of his way to go get them some cookies. Such a fun great experience
Carlos was very professional and personable
He was very friendly, polite, and pleasant!
I was visiting from out of town this weekend and had an issue with my tire that was repaired at your dealership. Brent helped me right away and was professional, friendly and provided an excellent experience. Your dealership far exceeded my expectation with staff, facilities for waiting customers and the speed of the repair.
Thank you for getting my weekend back on track. Alexis B
Very courteous and helpful. I appreciate his service. Thank you. Ralph B
Next time when bringing a vehicle in for service, the advisor should communicate a firm “must pick up your car” by time. We were told to walk in for a recall item & oil change service & check engine. Leaving dealer at 830am On Saturday I was told some work could be completed , some couldn’t. But that someone would contact me when complete. I received a call around 12:45pm and a text stating our car was ready for pickup. & that by 130 Closed til Monday !!!!! You gotta be kidding me. With 15min drive alone to the dealer ship giving us less than 30 minutes notice. We have 2 small children that were being put down for naps. To then call the dealership to find a solution for pickup and was continually transferred to voicemails (zero call backs) & then would just irgnore my repeat calls. Absolute worst customer service over whay we felt was a routine Sericxe dripoff. No car Sunday and a disruption for my wife & I commuting to work tomorrow morning!
Ron did a great job at getting my situation taken care of. Much appreciated
thank you Ron
Richard M
Jed was very attentive and made sure I knew what was going on. He told me that they did not rotate the tires as I had requested, because the "best" tires were already on the back. I appreciated that honesty.
Bobby Reynolds is simply a joy to see and work with. Always greets me with a friendly attitude and very thorough with service timing and pricing. He is a complete asset to Bob Baker Volkswagen Carlsbad and makes me happy to be there, even in dire situations.
Great job and most helpful in getting me in and out quickly. A plus in customer service.
Very helpful, treated like long time customer even though we just met
Zach did a great job for us. Very friendly and thorough with his explanation of our service needs. Will definitely ask for him next time we have service needs. Thx, Zach!
Excellent customer service from JP. Always a pleasure going there.
He was very nice and professional. Everything I could’ve asked for with a simple repair.
Zach and Cole are anazing. Awesome customer service skills top notch. My Subaru is always in good , great hands with Bob Baker and the team . Couldn't be happier. That's why I take my car to Bob Baker, even though I bought my subaru at FRANK.
Very pleasant. Thank you. See you in 6000 Zachary
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