The interaction with Tanner was probably the highest level of service I have received from any dealership over an extended period of several years. Professional, Experienced, knowledgeable and a great personality, what more could you ask for ????
Julian and team were thorough in dealing with a problem with my Forrester! Resolved my problem, explained in detail problem & solution and left me completely satisfied. Thanks to Mr. Perez, Team and Management.
My bumper was scratched during service. Carlos made sure it would be taken care of.
Bobby was very thorough and helpful. Explained everything fully to me. Even pulled up images on the internet of the timing chain extended warranty on my Passat wagon. Great customer service!
Zack is Awesome! Very personable and easy to work with!
Thank you Carlos with all your help today in getting my car’s headlight fixed and ensuring I got a ride home! :)
Julian was great, but I was surprised considering how many service advisors were walking around when I showed up at 8:55 for my 9am appointment that it took 15 minutes for someone to acknowledge me. Also took nearly 20 minutes to get my car after I paid for my service. Apparently it was blocked in in the back lot. At least my car was washed.
Zach really understood my urgency and took great care of me. I only wish that every service consultant at Bob Baker would provide this level of service.
Julian greeted me with a smile and the utmost professionalism. He was courteous and made certain my concerns were understood and that I was receiving the service I wanted and needed. Great experience.
This guy was great and light years ahead of the customer service I receive from Kearny Mesa VW. Needless to say, I won’t be going back there for anything
Julian was efficient, friendly and knowledgeable
Zach is the best service advisor ever! He cares about his customers and goes the extra mile to be helpful.
Julian made things easy and professional will be coming back for sure . Great service
Julian was very helpful, going through everything to find a solution to my issue. He took care of me every step of the way and updated me when there were any changes.
Carlos is very knowledgeable & customer service oriented. My experience w your dealership was great. Thanks!
This was my first service appointment. I was greeted by a welcoming representative. My concerns were addressed and I was shuttled home( after offered a snack) J P kept me informed about my service and reassured me that our forester is ready for a 2000 mile trip. Thank you for making me feel safe and happy that we bought our Subaru from Bob Baker.
I've been to Bob Baker several times now and worked with Zach at least twice. He is always very knowledgeable and patient when explaining all available options. I look forward to bringing my car back next time it needs service.
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