Good communication and support
Great service and communication all the way through!
Darius was great. Service was performed in a timely manner and I appreciate that.
Julian Perez is the best!
Service was great! I just want to know why, with a new car, I’ve had to have it smog check TWICE. Please respond, I just want to know. I do love the car.
Very good service! My car was done in a sufficient amount of time.
Very pleasant and knowledgeable.
The service was fine but I never had a key concern of mine resolved. When I arrived for my service I expressed concerns about the touchiness of my Subaru when accelerating from a standing start. I was told a manager would take a test drive with me but he was unavailable because he was at lunch. I was told he would take the test drive after my service was completed. An hour later when my car was ready I was told the manager was still at lunch and was unavailable. I left frustrated!
Car was towed to Bob Baker late afternoon and Julian went above the Call of Duty and installed new battery and I was on my way. You all have come to the rescue so many times for me with my 2007 Subaru. I am so thankful for your help and great service. Julian is the best.
Very knowledgeable and extremely polite.
William provided outstanding customer service. He listened to my concerns, identified what needed to be done, and immediately had my problem fixed even though I did not have an appointment. I could not have asked for a better response and outcome. Thanks to William’s efforts in treating me as a valued customer, I will definitely consider Bob Baker in the future.
Everything that I asked for was completed on time. My Forester drives and rides better than ever.
Darius was very helpful and tried to familiarize me with my 2018 Forester navigation system. He was very patient but the system is not very intuitive nor user-friendly based on my experience. Otherwise - I was pleased with my service experience.
Acknowledged me shortly after I arrived, answered my questions, and reached out to me as soon the work was completed so that we could complete the paperwork and I could be on my way. Job well done!!
Great staff , took care of my Impreza quickly and washed it for me.
Darius was very polite and efficient. He explained everything to me it was done to the car.
Julian was friendly and efficient. Made my first experience there a great one so I will be back! Thanks!
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