Service Center

Real Reviews From Verified Customers

Dianne B.
5 out of 5
5/9/2020
Zack is the best! Give him a raise or a new car!!
Pete R.
5 out of 5
5/9/2020
I was very pleased with the service provided by William Carrasco and the mechanics who serviced my vehicle.
Barbara L.
5 out of 5
5/9/2020
Julian was professional, knowledgeable, and helpful. Everything went smoothly with the service, done in a reasonable amount of time. Thanks!
Madeleine I.
4 out of 5
5/9/2020
Bobby was pleasant to speak with and contacted me to discuss the repairs needed.
Lawrence W.
5 out of 5
5/9/2020
Bobby is an awesome Service Rep. Always explains everything down to the details.
Karen W.
5 out of 5
5/8/2020
Zach is the best, very helpful and responsive.
Evelyn L.
5 out of 5
5/8/2020
Erik was extremely helpful in getting the work done on my vehicle in a short amount of time. Very friendly too. I would ask for him again.
Kimberly M.
5 out of 5
5/8/2020
Erik: followed up really well and kept me informed about services.
Dennis B.
5 out of 5
5/8/2020
Erik was very personable He knew the car very well and answered my questions. Got the car back when promised
Harvey T.
5 out of 5
5/7/2020
Efficiently done. Pleasantly handled
Charlie M.
5 out of 5
5/7/2020
Provided professional customer services
Kathleen R.
4 out of 5
5/7/2020
Tanner did a great job taking care of us in these trying times. He took care of everything that needed to be done on our car and then went above what I would expect on safety and cleanliness regarding the Covid virus. Thank you for your excellent service. Jim and Kathleen
Adam K.
5 out of 5
5/7/2020
Great service, Pain-free. We appreciated the complementary pick up service.
Philip R.
4 out of 5
5/7/2020
Excellent service. bobby Reynolds was friendly, professional, and my car was ready ahead of time. This is the 3rd VW I have bought at Bob Baker. We have had other cars during our 22 years in Carlsbad, and the service department at Bob Baker VW is the VERY BEST!
Marie K.
1 out of 5
5/7/2020
Unprofessional, gave an expected time of completion for three hours and did not communicate until after I called at end of day (7hrs later). Put my call in an unmuted hold while his 'bro' thanked him for 'hooking him up'... Then talked down to me when I questioned the work that was 'recommended'. On pick up Tanner was Not Covid prepared - removed mask, used pens were not sanitized, sanitizer not available, took credit card by hand... Needless to say unsatisfied.
Susan S.
5 out of 5
5/7/2020
JP was very nice & on top of my car/issues or questions.
Alma O.
5 out of 5
5/7/2020
Everyone was great Super helpful
Twyla J.
5 out of 5
5/7/2020
Excellent service as always ,
Ashleah B.
5 out of 5
5/7/2020
Julian was polite and professional.
Ruthann P.
4 out of 5
5/7/2020
Bobby is our go to man at Bob Baker!

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