Zack is the best! Give him a raise or a new car!!
I was very pleased with the service provided by William Carrasco and the mechanics who serviced my vehicle.
Julian was professional, knowledgeable, and helpful. Everything went smoothly with the service, done in a reasonable amount of time. Thanks!
Bobby was pleasant to speak with and contacted me to discuss the repairs needed.
Bobby is an awesome Service Rep. Always explains everything down to the details.
Zach is the best, very helpful and responsive.
Erik was extremely helpful in getting the work done on my vehicle in a short amount of time. Very friendly too. I would ask for him again.
Erik: followed up really well and kept me informed about services.
Erik was very personable
He knew the car very well and answered my questions.
Got the car back when promised
Efficiently done. Pleasantly handled
Provided professional customer services
Tanner did a great job taking care of us in these trying times. He took care of everything that needed to be done on our car and then went above what I would expect on safety and cleanliness regarding the Covid virus. Thank you for your excellent service. Jim and Kathleen
Great service, Pain-free. We appreciated the complementary pick up service.
Excellent service. bobby Reynolds was friendly, professional, and my car was ready ahead of time. This is the 3rd VW I have bought at Bob Baker. We have had other cars during our 22 years in Carlsbad, and the service department at Bob Baker VW is the VERY BEST!
Unprofessional, gave an expected time of completion for three hours and did not communicate until after I called at end of day (7hrs later). Put my call in an unmuted hold while his 'bro' thanked him for 'hooking him up'... Then talked down to me when I questioned the work that was 'recommended'.
On pick up Tanner was
Not Covid prepared - removed mask, used pens were not sanitized, sanitizer not available, took credit card by hand...
Needless to say unsatisfied.
JP was very nice & on top of my car/issues or questions.
Everyone was great
Super helpful
Excellent service as always ,
Julian was polite and professional.
Bobby is our go to man at Bob Baker!
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