Zachery did a get job! He kept me constantly informed during the process and showed genuine concern for me and my vehicle!
Stoked to be back at Bob Baker VW, best service center ever
Very efficient process to have my battery replaced. Tanner was terrific.
Erik was so amazing! He did such a good job with updating me and helping me with the repairs. I really appreciated his service!!!
Thank you Bobbie, communicative, reliable, professional.
Done quickly and with no trouble.
On a Friday afternoon at 5:00, my unhappy husband insisted on dropping off our new 2019 Outback for a battery replacement since we we’ve had several dead battery issues over and over again in the course of 3-4 months. We were very lucky Zach was still there and he went ABOVE and BEYOND his duty and helped us get the work order in and got us a loaner car (since we just came from Costco and had a full load of groceries coming into the dealership). He did not leave us in the cold. Instead he showed us a super positive attitude and an exemplary service how any service advisor should aspire to follow.
Thank you so much, Zach, for all your help!
Zach was up front, friendly and explained the repair.
Bobby and everyone in the service department were outstanding. I am never dissatisfied with my service. The only issue I had was with the women who answered the phone when I called the dealership. She was rude.
Yes thank you Zach, easy to work with and knowledgeable!
Excellent customer service
Zach was an excellent service tech and so very helpful. Great experience and very grateful for his help!
Great service, on time, everything done. I’ve always been more than satisfied with your staff, and that certainly includes Bobby!
Josph was clear and accurate about what needed to be done how much it would cost and how long it would take! I thought he was excellent!
They left the oil filler cap off after oil change. Took two engine cleanings to correct the problem. They were very professional in with the issue.
I loved you coming to my house and picking up my car and returning when finished.
Zac talked to me like we were friends for a long time. Felt comfortable and relaxed. Made valid points and straight to the subject.
Thanks Zac.
Good customer service by the rep.
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