Raceway Ford Auto Repair Service Center

Had my vehicle almost a month took 5 days to diagnose the problem of a of a oil feed tube was told by Chris would take two weeks to order part end of that week was told they had part but couldn’t install till following week as the mechanic was off for a few days personal business you only have 1 mechanic? So following week was told that both my turbochargers were bad cause my vehicle was still smoking Chris said mechanic couldn’t explain why both were bad at same time the left turbo charger was replaced 2 1/2 years ago do they go bad that quick gave me a price of around 4300 so was my oil tube not bad? Throw that part and labor on top of 4300 now I’m at around 5200 and somewhere in the diagnosing my purge valve was bad so I feel like let’s keep replacing parts till the check engine light and the smoking stop!! I was even getting charged core charges for the turbo boosters until I told Chris that’s a charge I shouldn’t be paying it seems like was having to question every thing and charge because it seemed as Chris had no knowledge of the circumstances then to top off my truck is done and I request to have it delivered was told by Chris total was5141.07 gave him my credit card number done deal truck delivered receipt total 5295.30 with a 154.23 credit card surcharge which was not disclosed when I payed over phone I am disputeing that surcharge with my company from the time I purchased the truck bad turbo cracked engine block over 2 years.ago in the shop almost 3 months I am very unhappy with your treatment of a customer

Kris ****. amazing service adviser i would visit again.

Always very helpful

Kris **** went far above and beyond for me and our car while in his care. Greatly appreciate his attention to detail, professionalism and communication.

As always, Thomas and Javier were amazing.

I enjoy coming to this quick lane

Great job very efficient team. Thanks everyone ☺️

Thanks to Thomas, for letting me know what I need for now, and what I need for future works.

Friendly

Craig is very attentive to your needs. Hospitable and friendly.

Great job

The technician wasn't able to hear the issue I described to them

Outstanding service

Excellent communication and results! We will use Craig/Raceway for all vehicle service needs going forward. Thank you!!

Amazing work from this fine gentlemen. Gets to things fast and easy. If I were to go. I’ll ask for this majestic fine man. Gets everything done quick and easy. Ford. you got a good one here

Great visit with Javier, manage to get my vehicle oil changed and maintenance in tip top shape.

Thanks Javier for providing a great service experience managing my recall service needs for my Explorer. Much appreciated!

Very helpful, I will bring my Vehicle back

Thank you so much Javier, for always providing us with such Wonderful Customer Service!!!!

Very satisfied with services done on my car. Exceeded my expectations especially Javier, keep up the great work.