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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7340 reviews 69%
4 star 2219 reviews 21%
3 star 236 reviews 2%
2 star 420 reviews 4%
1 star 442 reviews 4%
Review Us
Linda T.
5 out of 5
4/30/2026
Always do a good job. Friendly service
Carrie V.
5 out of 5
4/30/2026
He kept me informed about the progress on my car
Wayne C.
4 out of 5
4/30/2026
Javier was great! I just left work from up the street and my low tire warning. I pulled in 30 minutes before closing and Javier got me right in and the tire was fixed in 30 minutes.My experience is a great team works there, much appreciated!
Joy W.
1 out of 5
4/30/2026
I did not receive an update, I had to call to see what was going on. When I called I was told the car was ready, I am not sure how long the car was ready. I was late picking up my daughter from school.
Barbara B.
4 out of 5
4/29/2026
Dropping off my car at 730am took awhile while the one person working the desk chatted with another customer on the phone. I waited 15 min and was in a hurry to get to work, I almost left and went elsewhere. While I do appreciate the excellent customer service the older man gave to phone call. The call was painfully chattY
Twyla B.
4 out of 5
4/29/2026
It was a difficult one i really didnt know what the problem was. Your dedicated staff found the problem i am very happy
Edith H.
5 out of 5
4/29/2026
Mike McFarland at Raceway Ford QuickLane was nice, courteous, and professional. So easy and very clean waiting area. I got "the works" done for a great price. Very happy happy and will be using Quick Lane from now on. Thanks Mike and Raceway Ford for treating me like your number one customer :)
Greg P.
5 out of 5
4/28/2026
Thomas as usual was awesome. Vehicle drop off is a great service to offer :)
Juan A.
5 out of 5
4/28/2026
Fast and great service like always
April F.
4 out of 5
4/28/2026
This comment is not about the service writer. He was excellent. This is about how Quick Lane handles appointments. if I make an appointment, and am committed to being there on time, I would appreciateI quicker service. I sat there for an hour before my vehicle was even taken back to start service. There are much quicker ways to get my vehicle serviced elsewhere. Please find a way to honor appointment times. Otherwise, what’s the point?
Seannon P.
4 out of 5
4/26/2026
Excellent Service on this Saturday Batteries were replaced quickly. I do have message for Bill Ford My 2006 Ford has had problem after problem and has coast me a lot of unexpected money. I would like to purchase a new truck but after spending all this money on this 2006, I can not afford a new 2026 Ford F-350 for $80.000. Dollars or more. I should receive some type of compensation. Also it I has been terrible that my Grandfather and uncle Elbert Johnson worked for Ford on the assembly line in which I have been loyal to Ford Motor Company. My Mother and Grandmother also purchased two identical 1967 Mustangs at the same time. This will prove Our Ford Loyalty. Again this truck as cost me way more that what the truck is worth Including the 6.0 International engine issues.
Kevin C.
4 out of 5
4/25/2026
Craig was great and addressed all of our concerns. Kept us up to date while our Bronco was being serviced. And it was ready when he thought it would be. Excellent experience.
Steven V.
4 out of 5
4/25/2026
Everything went well yesterday at my appointment. Vehicle was ready fairly close to the time they anticipated. This was much appreciated.
Esteban C.
5 out of 5
4/24/2026
Very ????
Vivian P.
5 out of 5
4/24/2026
Kris is very professional and knowledgeable. It was a joy dealing with him. Thank you.
Michael U.
4 out of 5
4/23/2026
Issues clearly communicated and resolved ahead of time. Thank you for your Help. Michael T Utterback
Julio H.
5 out of 5
4/23/2026
Quality service good staff
Ronald F.
5 out of 5
4/22/2026
Love my service writer always very professional.
Judith R.
5 out of 5
4/22/2026
Great service, as always!!
Robyn S.
5 out of 5
4/22/2026
His customer service is impeccable & he is honest.

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