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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7424 reviews 69%
4 star 2246 reviews 21%
3 star 240 reviews 2%
2 star 425 reviews 4%
1 star 447 reviews 4%
Review Us
Timothy T.
5 out of 5
3/18/2020
okay
Julie M.
5 out of 5
3/18/2020
Extremely satisfied with the service and Alan Leons friendly professional costumer service.
Marissa D.
5 out of 5
3/18/2020
Very friendly and helpful!
Joseph R.
5 out of 5
3/18/2020
Thomas was great.
Dehryen M.
5 out of 5
3/18/2020
Thank u for prompt service
Debbie L.
5 out of 5
3/17/2020
Very helpful.
Loretta P.
5 out of 5
3/17/2020
Amazing customer service was so fast getting my oil change
Patrick L.
5 out of 5
3/17/2020
Thank you! And keep up the great work. Stevens customer service was excellent
Melissa Q.
1 out of 5
3/16/2020
I normally get up to date Communication about what’s happening with my car and when it is ready to be picked up. I receive none of that this time and had to call myself to see if it was ready. The work had been completed but the charge ticket not completed so I had to get a ride there minutes before close so that I would not be without my car for the weekend. It’s unusual behavior from our long as it’s never happened before.
Bart H.
5 out of 5
3/15/2020
Friendly, honest and timely service, especially given the circumstances of why my truck needed to be brought in! Thank you Doug and entire Raceway Ford service team!
Scott M.
4 out of 5
3/15/2020
Javier did a great job assisting me with getting my tire covered with our warranty. Me and my family have purchased warranties before from other dealers and when we have had issues with the vehicle, it is not covered or only a small part is. Glad I got a quality product from the dealership and quick lane.
Jennifer L.
5 out of 5
3/15/2020
Thomas always goes above and beyond when helping me. I appreciate that kind of treatment
Carlos Alvarez.
5 out of 5
3/15/2020
Thank you was a excellent service and properly treat.
Paula N.
4 out of 5
3/14/2020
Javier Fernandez is #1 in our book!
Fernando M.
5 out of 5
3/14/2020
Very good
Kendall D.
5 out of 5
3/14/2020
Fast service
Patricia S.
5 out of 5
3/13/2020
Mark is always very helpful and respectful of myself and his coworkers, his mannerisms is truly appreciated and low key, he is a true hardworking young gentleman and even the other young man that went beyond looking for someone to help me, nice to see how professional they are.
Theodore A.
1 out of 5
3/13/2020
I feel my experience with Raceway Ford Quick and Lanes Department (service) was handled horribly I asked for a fluid and filter change nothing more the technician drove my vehicle around on the freeway up and down the street spoke to the manager he says they have to drive the vehicle around to bring the vehicle up to proper temperature for the transmission I had just recently pulled in to the parking lot so my vehicle was already at operating temperature technician begins to service my vehicle only flushing the transmission fluid when I specifically asked to have the fluid and filter changed... after a three and a half hour wait and a second go-round of changing the transmission fluid and filter I ended up paying $250...
Juan P.
5 out of 5
3/13/2020
Jessica was awesome
Max W.
5 out of 5
3/13/2020
I take my vehicles there because of the service and the politeness and professionalism that I received from your service writers there. Javaiar and the lady also..

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