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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7409 reviews 69%
4 star 2243 reviews 21%
3 star 238 reviews 2%
2 star 425 reviews 4%
1 star 447 reviews 4%
Review Us
Teartach L.
1 out of 5
2/19/2021
I understand it may be part of policy but I feel 160 dollars for diagnostics is very heavy considering most third party garages do diagnostics for free. I will have to say I’m not satisfied with any of the pricing of service at Ford but that is to be expected when compared to independent garages
Roberto M.
5 out of 5
2/19/2021
The best service
Donnie R.
5 out of 5
2/18/2021
Great service
Seiry B.
5 out of 5
2/18/2021
Fast service and very polite
Steven K.
5 out of 5
2/18/2021
My Ecosport was finished with The Works ahead of schedule. Nice job!
Delia M.
4 out of 5
2/18/2021
Communications were pretty good. I know your employees are busy, but Mark responded in a timely manner. That was very nice! He was very professional and his answers and questions were very specific and detailed. The person who worked on my vehicle did a really good job. There were a couple of this that would've been nice like checking the level of air in the tires, they eere very low because it hasn't been driven for several months. No big deal though, I can do that. There was also a loose cable. I had the smog inspection done as soon as I left your garage. The cable was hitting the fan, so the inspector put it in the appropriate place for me. Other than that, so far so good. Thanks!
William K.
5 out of 5
2/18/2021
Javier Fernandez was very helpful and knowledgeable.
Gene R.
4 out of 5
2/18/2021
100% Satisfied!
Alex B.
5 out of 5
2/17/2021
Honest and quick work on getting my Mustang up and running again.
Terri F.
4 out of 5
2/17/2021
Very friendly ,I will not take my car any where else.
Juan M.
5 out of 5
2/17/2021
Great Job ????????
Gary Y.
4 out of 5
2/17/2021
Appointment was disappointing; took two weeks to have my car looked at. Parts to complete repairs were an inconvenience; some on site other parts took 4 days to get there and Ford decal still hasn’t been found. All personnel were polite and professional ... I appreciated the ordering of Lyft to get me home and back to dealership.
Mia R.
5 out of 5
2/17/2021
Excellent service - I will bring my car back to Quick Lane again & suggest Quick Lane to my Family
Gary H.
5 out of 5
2/17/2021
Professional service
Alyssa A.
5 out of 5
2/16/2021
Always a great experience with Thomas! Friendly and as prompt as possible. Thank you for providing exceptional service!
Kareen E.
5 out of 5
2/16/2021
Everything was great
Christine B.
5 out of 5
2/16/2021
He was very nice and professional letting me know everything that was being done and what needed to be done I give him a rating of excellent thank you
Christy K.
4 out of 5
2/16/2021
Very pleasant experience. They arranged for a Lyft driver. However, waiting room was so cold!
Davell W.
5 out of 5
2/16/2021
Always great service
Hector V.
5 out of 5
2/16/2021
Completely satisfied thank you

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