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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7406 reviews 69%
4 star 2241 reviews 21%
3 star 236 reviews 2%
2 star 424 reviews 4%
1 star 447 reviews 4%
Review Us
Diego G.
5 out of 5
11/1/2021
Javier was very helpful, excellent customer service
Jefferey P.
5 out of 5
10/31/2021
Excellent service.
Monica S.
5 out of 5
10/31/2021
Javier was professional and communication with me regarding my vehicle. Getting my car serviced is a stressful situation but with Javier knowledge and patience it was stress free. Thank you!
Jessica G.
5 out of 5
10/31/2021
Javier is always pleasant and helpful.
Roger P.
5 out of 5
10/31/2021
Javier did an amazing job in effectively communicating all of my cars needs and issues. He is very polite and understanding in explaining every detail of the work done to your car. He is definitely one of your essential employees! Keep it up Javier!!
Timothy H.
3 out of 5
10/31/2021
Everything seem to be OK so far I haven’t got the truck back but I rather have them take their time and do it right then rush it have a good day
Artago R.
2 out of 5
10/30/2021
Customer Service did not call me when my vehicle was ready for pickup. Also, I had to ask to have my vehicle washed.
Rod L.
2 out of 5
10/30/2021
Mark is great. But, it took 7 days to fix a simple problem. A Ford dealership should not take this long to fix this. It is a simple part swap out that takes no longer than 60 minutes to complete. A total waste of time in the meantime. I was told this was a reservation time dealership, and all towed in vehicles for repair had low priority. Basically…..fit in when appropriate! Total baloney! I would never had my vehicle towed there had I been aware of this. The repair was ridiculously over priced. Parts for this were available for 184.00 and Inwas charged 740.00 for the same OEM part from Raceway. Shame on you. I paid it just to get my car out of there. Also, After having it towed in, I had to use the restroom. As I was in there, a salesman asked me if Inwas interested in buying a new vehicle to replace mine that was towed in!!!!! Really? So, If this is your business model, I dont know how you all sleepmat night. Rod L
Justin R.
5 out of 5
10/30/2021
Leonel was very professional and helpful with my experience at the service center!
Nicholas C.
4 out of 5
10/29/2021
????????
Tarun N.
4 out of 5
10/29/2021
Leonel handled a scheduling quirk in the system and got my car serviced quickly. I had no issues at all.
Richard M.
2 out of 5
10/29/2021
I made an 8:30AM Tuesday appointment almost a month before bringing in the Explorer. I found out my vehicle only got looked at Thursday PM. A friend dropped me by on Friday and I asked for an update. I was told a tech was looking it over that very instant and repairs would have to wait for after the weekend. I saw my Explorer parked in the service parking as I was leaving. I didn’t get the updates I had been promised. I had to do without a car for over a week.
Paula A.
5 out of 5
10/28/2021
The crew at Quick Lane are always friendly and do a great job.
James N.
3 out of 5
10/28/2021
Still waiting on a call for my window repair
Mia R.
4 out of 5
10/27/2021
Very helpful, nice, knowledgeable Quicklane personnel - will go there again
Rebecca R.
5 out of 5
10/27/2021
Taken care of as always.
Clarence R.
5 out of 5
10/27/2021
Very polite.
Matt S.
5 out of 5
10/27/2021
Javier was fantastic.
Daryl H.
5 out of 5
10/27/2021
Lionel was professional knowledgeable and very friendly.
Ivahr J.
4 out of 5
10/27/2021
Javier is the best. He niceness and customer service will make you spend money you had not intended to on your vehicle. Then offered me a Lyft to get home and back. Truthfully all the staff is amazing. Javier needs a bezo’s raise. Since I’ve been coming there bad days or good days he is always unphased, happy and willing to help and offer options and I know we as the public aren’t always on our best behavior. He had good upbringing.

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