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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7399 reviews 69%
4 star 2238 reviews 21%
3 star 236 reviews 2%
2 star 423 reviews 4%
1 star 447 reviews 4%
Review Us
Robert R.
2 out of 5
3/11/2022
I had a 10 AM appointment. And I was told when I made it that it normally could take us little an hour with an appointment. But even though I checked in on time, my car wasn’t put in the shop until 10:45 AM. And it wasn’t finished for almost 2 hours after I got there. I’ve been there many times without an appointment. And it normally doesn’t take more than 45 minutes to check it in then! So why did it take 45 minutes to check in my car WITH an appointment? And I was late for my next 3 appointments because of this!
Robin V.
5 out of 5
3/11/2022
Polite people, kept me updated and let me know what was needed before they did it. Thanks.
Jeremy P.
5 out of 5
3/11/2022
Outstanding customer service
Candy M.
5 out of 5
3/10/2022
Thomas is always helpful every time.
Todd C.
4 out of 5
3/10/2022
He was very professional and my tire was repaired. I’m happy ????
Edith A.
5 out of 5
3/9/2022
Friendly and professional
Chris R.
5 out of 5
3/8/2022
Thomas was great. Very professional and informative. Well continue to have my vehicles serviced here.
Dorothy N.
5 out of 5
3/8/2022
Thomas, as always, takes care of me, actually, my Ford Transit
Carrie A.
4 out of 5
3/6/2022
A heartfelt "Thank you!" goes to Thomas and your service team for helping me with my truck. I was traveling through town to help my sick grandma when my truck flashed a note that I needed DEF. Since it was my husband's new truck my tesponse was WTF. ???? I called Thomas 10 minutes before clising on a Saturday. He held the team over to help me get back on the road. Ford family...that's what we are. Blessings to your team! Carrie A
Cecilia G.
5 out of 5
3/6/2022
Great and fast service always friendly
Michael K.
5 out of 5
3/6/2022
As usual Thomas Fraser provided excellent customer service. Took great care of the Car, and was courteous and helpful. See you again in 5k miles.
Joshua M.
5 out of 5
3/6/2022
Mike is always great at taking care of my vehicle and keeping me updated and informed.
Thomas H.
2 out of 5
3/5/2022
Called Leonel at ext 413 twice to ask if I could have a Lyft back to the dealership to pick up car. Left message first time and then called a second time. No answer. Paid for my own Lyft back to RF. Military discount luckily paid for the Lyft. Other than that, top notch service. Thank you.
Matthew M.
4 out of 5
3/5/2022
Thomas continues to go above and beyond. I appreciate the communication from him and his professionalism. I feel like I can trust him and will continue to bring my truck to Raceway as long as he is there.
Wendell H.
5 out of 5
3/5/2022
Good service, Leonel Sanchez and Thomas Fraser great. -Wendell
Jim H.
5 out of 5
3/5/2022
Great service vehicle always comes out good very happy with Mike
Ernesto F.
5 out of 5
3/5/2022
Good service ?on time they tell me ????
Michael D.
3 out of 5
3/4/2022
Question. If Raceway has provided all my oil changes, who is at fault if the threads on my oil pan are stripped? I had to pay $14.99 for a new oil pan plug.
Not Provided.
5 out of 5
3/4/2022
Thomas Frazier, is always very helpful and a pleasure to work with!
Jennifer C.
4 out of 5
3/4/2022
Checked in shortly after 0700 and was leaving by 0930. Quick and convenient!

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