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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7399 reviews 69%
4 star 2238 reviews 21%
3 star 236 reviews 2%
2 star 423 reviews 4%
1 star 447 reviews 4%
Review Us
Gerald K.
5 out of 5
3/22/2022
Javier was polite and helpful.
Richard S.
5 out of 5
3/22/2022
Great service thank you.
William A.
2 out of 5
3/22/2022
They could not pump up my tires
Benny N.
5 out of 5
3/22/2022
None
Gerber H.
5 out of 5
3/22/2022
He was great
Don N.
5 out of 5
3/22/2022
Thomas Frazier kept me informed the entire of the status of my vehicle.
Nichole D.
5 out of 5
3/21/2022
Thomas is always great! I see him every time I come in for my oil changes and he always a pleasure to work with
Ken D.
5 out of 5
3/20/2022
Thomas demonstrated the type of exemplary customer service that employes in all industries should emulate. Kudos to Raceway to have him as a service writer. Ken D
Marc P.
4 out of 5
3/20/2022
Javier was very welcoming and helpful fitting my oil change in for the day! He also went above and beyond by calling out a missing lug nut on one of my wheels and provided advice on how I could get it fixed.
Julio G.
5 out of 5
3/20/2022
Javier was awesome. He was updating me with my Dodge Durango and his Customer service is great.
Richard L.
5 out of 5
3/20/2022
Very good customer service, kept me updated and in the loop with my service and recalls. Best car dealership service I’ve ever had to be honest.
Jeffrey B.
5 out of 5
3/19/2022
Job well done.
Diana G.
4 out of 5
3/19/2022
Leonel provided me great service from the moment I walked in through the doors until the morning he handed me back my keys after servicing my car. Leonel kept me updated on the status of my car, and even had it ready earlier than promised! Happy customer!
Not Provided.
5 out of 5
3/18/2022
I allways bring my car here because of the great customer service
Joseph U.
1 out of 5
3/18/2022
This vehicle has an embarrassing squeal coming from the belt pullies after driving a distance then letting it idle. Your repair shop could not find the problem which surprises me. They did however change 1 of 3 pullies in the belt system. My experience with BMW or Mercedes is when parts in a system fails, "The whole system is replaced. I just don't understand the inability for well trained mechanics to mis-diagnose a common vehicle mechanical failure. I'll take it to Mercedes as discussed with the shop foreman and send him the deductible charge. I'm disappointed
Nivan J.
4 out of 5
3/18/2022
Very patient and understanding and polite. ????
Daniel P.
5 out of 5
3/18/2022
Thomas Fraser and Xavier are outstanding employees
Daniel H.
4 out of 5
3/18/2022
Excellent customer service and on time maintenance
Brian N.
4 out of 5
3/18/2022
completely satisfied with Javier????????
Kimberly S.
5 out of 5
3/17/2022
Thomas is awesome. Always professional and courteous!

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