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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7397 reviews 69%
4 star 2236 reviews 21%
3 star 236 reviews 2%
2 star 422 reviews 4%
1 star 446 reviews 4%
Review Us
Gregory A.
5 out of 5
11/5/2022
Everything was upfront and straightforward which I appreciated
Merced Mario.
4 out of 5
11/5/2022
Welcome
Cheryl G.
4 out of 5
11/4/2022
Had an 8 am appointment, was in and out quickly
Diane R.
5 out of 5
11/4/2022
Thomas is always a pleasure to do business with.
Mike K.
4 out of 5
11/3/2022
Friendly knowledgeable
Carolyn D.
5 out of 5
11/3/2022
Alan was very helpful in getting my recall taken care of. He was very good about calling me and letting me know the status of the repair. I’m very pleased with the service.
Jeremy M.
4 out of 5
11/2/2022
Great customer service. Well spoken and friendly.
Rafael T.
2 out of 5
11/1/2022
I showed him a coupon for $71.95 for an oil change a total discount of $18 from the original quote of $89.95 but all he did was discount $15 from the taxed total. If you’re going to honor a coupon at least do it right. Ended up paying $82.81 over $10 more than the “discounted” price. And on top of all that there was 4 techs standing around talking. Took them a while to just open the hood. You would imagine they would want to get a customer out fast when they’re not busy especially when you can see them on the tv. Overall a bad first time experience. Usually don’t ever leave bad reviews but this is easily preventable and will avoid further issues in the future. So if anyone cares even a little there will be a change. Thank you
Mike W.
2 out of 5
11/1/2022
We picked up the care today & the brakes aren’t right. The pedal almost goes to the mat and it makes a noise. In addition we were charged $171. & change for a RECALL item. We were quoted $1400 & change for the master brake, a battery & a back up light. We were charged over $1600.00 & change. I texted Lucas to please call me at 3:00 pm. I have not heard from him. Prior to today, Lucas was great. We will bring the car back tomorrow to find out what’s not right & get a refund for the Recall item. Regards, Marian Woodard
Michael L.
4 out of 5
11/1/2022
Just hope it's fixed
Karla G.
5 out of 5
11/1/2022
He’s a wonderful guy to work with always keeps me informed.
Cristian A.
5 out of 5
11/1/2022
Thomas was of great help
Michael D.
5 out of 5
11/1/2022
Good friendly service.
Staphany M.
1 out of 5
11/1/2022
Told us we were covered for tire warranty and windshield but we were miss lead Edwin toboda sold us new car but lied about our coverage very Disappointed we are returning customers we are about three cars from you guys already
Yolanda A.
5 out of 5
11/1/2022
I always have the best service with the best team at Raceway Ford I have been to other Fords but nothing compares awesome job guys you are the best
Vanessa C.
5 out of 5
10/29/2022
Quick and easy I was in and out in a timely manner.
Kameron T.
2 out of 5
10/29/2022
No urgency to help me get a rental. Communication was bad.
Susan W.
4 out of 5
10/28/2022
Thomas as always was the upmost professional when it comes to the care we have come to expect from Raceway Ford. He keeps us informed on the needed repairs and the te needed to complete the repairs. He is always willing to answer any question we have. Always a pleasure to have our vehicles serviced at Raceway 5 Stars for Thomas.
Ivan V.
5 out of 5
10/28/2022
thanks javier, always helping me
Brian B.
4 out of 5
10/28/2022
Lucas was phenomenal! He was able to diagnose the issue and ensure the repairs were completed correctly! The fact that he kept me updated on all facets of the repair shows his expertise! And considering we were under added pressure because of relocation, Lucas made sure my F150 was completed in time. Definitely the absolute best! Thank you so much Lucas!

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