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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7396 reviews 69%
4 star 2235 reviews 21%
3 star 236 reviews 2%
2 star 422 reviews 4%
1 star 446 reviews 4%
Review Us
Grant J.
5 out of 5
4/26/2023
Stewart was amazing. I was frustrated with the car and I may have been a bit harsh/rough that day but he never stopped being an amazing representative or an amazing person. 10/10 this man deserves a raise.
Jario S.
4 out of 5
4/26/2023
Thank you Javier, he renewed my faith in coming back to have my service continued.
Susan G.
4 out of 5
4/25/2023
I have one problem now my back up camera isn’t working.
Ogechi N.
5 out of 5
4/25/2023
Yes, as usual. It’s always a great experience with Thomas!
Carol L.
5 out of 5
4/25/2023
Fast service and very friendly customer service
Jeremy L.
2 out of 5
4/24/2023
We made an appointment to have the hard top looked at, as well as an oil change. They did. Not do anything about the primary issue, which was the hard top. They sent us over to quicklane, and we asked if they would be able to look at it. They said yes, but quicklane said no. I made an appointment for the hard top, and nothing was done. Now I have to go through all of this again. I am extremely disappointed in the service.
Lawrence A.
5 out of 5
4/23/2023
I spoke with Mike who helped me over the phone at 8am regarding my truck being service as a walk in on 4/21/23. I was just wondering if the shop had time for one more. So, it was a go. Javier at the counter was who then did a great job getting my truck done from start to finish. He was very knowledgeable, professional and helpful. But, honestly I get the star treatment along with every customer too from what I noticed.
Cynthia G.
4 out of 5
4/23/2023
Javier is just awesome.
Steve B.
2 out of 5
4/23/2023
Please see my previous responses to your original questionnaire. Thank you ???? Steve
Robert W.
5 out of 5
4/21/2023
Mike McFarland has always provided us with excellent quality service.
Terry B.
3 out of 5
4/21/2023
Started on car on time. Took care of recall. When care was done. Had paper work ready
Brian I.
5 out of 5
4/21/2023
Thanks to the whole team at Raceway ford for the great customer service and giving me back a nice clean Truck!!! Hard to find both of these services anymore anywhere!!! Keep up the great work!!
Eric A.
5 out of 5
4/21/2023
Excellent!Customerservice.
Julio E.
4 out of 5
4/21/2023
Quit cutting corners, better quality control and build better automobiles. That ranger is an embarrassment to what once was an excellent manufacturer .
Not-Provided G.
4 out of 5
4/21/2023
I'm satisfied with Alan's handling of my repairs. What I'm not happy about is back ordered parts keeping my vehicle from being repaired in a timely fashion. But I guess that's the way it is now.
Molly M.
2 out of 5
4/20/2023
There was no communication
Leo R.
1 out of 5
4/20/2023
I purchased brake pads and rotors for my F150 at the parts department , I did them myself like I always do. I asked parts why my car was shaking when the brakes were pressed after a couple of days. I asked if rotors could of came out defective and they said no. Well I’ve been driving “carefully” since then but finally shakes too much, was going to have them resurfaced and get new front brake pads but the tech said 200$ to resurface. I had just quoted the rotors for 99 each at parts, was disappointed and drove the next day to Les Schwab Front and rear Pads Rotors Calipers Brake fluid flush 1300$
Michelle A.
5 out of 5
4/20/2023
Fast, courteous service. Thank you!
Tanya V.
2 out of 5
4/20/2023
I went to start my car after work today and it would not start now it’s acting up since I took it to you guys. I took it for diagnostics for just a shift change problem. Now the very next day it isn’t starting and the seat heater isn’t working and the whole car is acting strange. Very hard to think this is a coincidence. Absolutely none of these issues that were happening before today.
Nanette T.
3 out of 5
4/20/2023
The oil light that is red keeps coming on. How can you turn it off?

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