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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5580 reviews 69%
4 star 1694 reviews 21%
3 star 198 reviews 2%
2 star 318 reviews 4%
1 star 335 reviews 4%
Review Us
Erica K.
5 out of 5
4/25/2024
Javier was helpful without hesitation. He was polite, friendly, honest and efficient. I was in Customer Service for more than 20 years, and Javier was perfection while dealing with my surprise visit.
Vladimir S.
4 out of 5
4/25/2024
This was my first visit to Raceway Ford and Stewart provided excellent service. He did a great job at providing clear and concise updates as work progressed. Unrelated to Stewart’s service, there was something I still don’t understand, and maybe can be clarified further. How if a module was replaced under warranty and the truck has premiumcare esp I had to pay out of pocket to configure said module? Small fee (for something another dealership couldn’t figure out; so kudos to your team!), but it doesn’t make sense. Also something I wasn’t aware of was that Raceway Ford’s service department doesn’t wash vehicles when they are delivered. Granted the truck wasn’t clean when I dropped it off, but leaving the dealership in a dirty truck was a first and felt a bit odd. I’m new to Riverside and glad to have your team as my local dealer/ service center. Thank you, Vlad
Elisa M.
4 out of 5
4/25/2024
Thanks MIKE
Erica A.
5 out of 5
4/25/2024
Edwin was super helpful during the process he helped me feel safe and comfortable receiving my vehicle back was great with providing updates
Mary M.
5 out of 5
4/25/2024
Everything was perfect. Thank you
Jon H.
5 out of 5
4/25/2024
Car was ready sooner than expected and he communicated very well.
Francile B.
2 out of 5
4/25/2024
My sticker was not put on my windshield properly and it came off, I don’t know when I’m suppose to get my next oil change. I wish there was a way a car could be vacuumed after service. That’s all ????
Barbara L.
4 out of 5
4/24/2024
Even though it was expensive I'm glad they were able to fix the problems. Stewart Tan was very knowledgeable during the whole process and kept me informed about the progress of the work being done. He was always available and returned phone calls in a timely manner
Frank H.
4 out of 5
4/24/2024
Very experienced and professional.
Delores R.
4 out of 5
4/24/2024
Stewart is awesome
Kevin C.
5 out of 5
4/24/2024
Thank You
Emil R.
3 out of 5
4/23/2024
Thank you for Thomas and his team for amazing and honest job thank you again
Patricia C.
5 out of 5
4/23/2024
He was courteous and efficient.
Al W.
5 out of 5
4/23/2024
Javier is totally a Professional!I always enjoy seeing him .????
Karen H.
5 out of 5
4/23/2024
Great
Bruno A.
5 out of 5
4/21/2024
Great Customer service.
Alba O.
5 out of 5
4/21/2024
Thanks for great customer service! Thomas Frazer took the time to clearly explain to me the repairs needed on my car. I will return to your service department for my auto needs! Thanks again!
Ryan P.
1 out of 5
4/21/2024
There was no communication unless we called. No one could find my keys or my car for almost 30 minutes. My vehicle was also dirty and there was just no sense of care.
Steve B.
5 out of 5
4/21/2024
First, the guys working the service desk were both Amazing Personalities who cared about making things right for You and Your Vehicle! I highly recommend Quick Lane at Raceway Ford to anyone who wants the Best Possible All Around Service for their car or truck!! Shout out to the Technicians & Mechanics who performed Great Craftsmanship in a very reasonable time. Thank You Raceway Quick Lane for once again Going Above and Beyond!! Sincerely, Steve B
Anthony G.
5 out of 5
4/21/2024
Like always great customer service

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