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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7340 reviews 69%
4 star 2219 reviews 21%
3 star 236 reviews 2%
2 star 420 reviews 4%
1 star 442 reviews 4%
Review Us
Michelle W.
5 out of 5
6/4/2026
Exceptional customer care!
Leticia G.
5 out of 5
6/4/2026
Craig was amazing
Victor B.
5 out of 5
6/4/2026
Very professional and extremely helpful during my visit.
Cynthia G.
5 out of 5
6/3/2026
Awesome help as always!
Michael R.
5 out of 5
6/3/2026
Javier is always a pleasure to deal with and an expert at his craft.
Virgina T.
5 out of 5
6/2/2026
Thomas was very thorough and explaining everything to me. He was patient with me and answered all of the questions I had concerning my vehicle and responding to questions I asked regarding a different vehicle. He was awesome.
Aidan L.
5 out of 5
5/31/2026
Real happy on the job.Thank you
Armando S.
5 out of 5
5/31/2026
Yes thank thank you. The quality of service was excellent thank you .
David Y.
4 out of 5
5/31/2026
One thing I will say about Thomas is he truly cares. Not only does he remember faces and names. He also does research to find ways to save money and look into insurances we paid for that coverany things for our vehicles. Thank u so much Thomas for being a true person with great customer service. Our family truly appreciates u. Give this man a raise!
John H.
5 out of 5
5/30/2026
Mike McFarland really took care of me! Thank you!
Hector P.
5 out of 5
5/30/2026
Outstanding
David A.
2 out of 5
5/30/2026
I was told that I needed to replace my coax cable for the camera as it was causing issues not being able to use adaptive cruise control and other features apparently I am out of warranty since I have 43k miles on my vehicle. I find it quite ludicrous that the repair would be around $2900 especially since I turned around and found the replacement part with a quick internet search for $61 online. I understand you are a business and need to make money and I also understand the need to calibrate the Cabrera after the coax cable is replaced but $2800 and change for that seems a little abusive from my perspective. I will never buy another for as long as I live due to the warranty. I had my motors fan go out in my BMW and was a few months out of warranty a few years ago and BMW stepped up and honored the warranty and replaced the fan I would expect similar treatment from Ford but I guess not. I will contact corporate on this to express my displeasure and I will never buy another Ford again or suggest it to friends or family. Shoukd you want to contact me my number is in the files. Thank you.
Erik M.
5 out of 5
5/29/2026
Awesome
Senior (.
5 out of 5
5/29/2026
Craig and your staff were courteous and helpful
Teresa P.
4 out of 5
5/29/2026
Craig did an awesome directing his team to solving the check engine light and negotiating with the warranty people! The car is driving in tip top condition. Craig and his team are a 10! Would recommmend Raceway Ford in Riverside!
Daryl H.
5 out of 5
5/29/2026
Great fast service from my favorite dealership. Wouldn’t go anywhere else.
David B.
5 out of 5
5/29/2026
Yes, Mr. Fraser was very helpful and had a pleasant demeanor at performing his job. Thank you
Robin L.
5 out of 5
5/28/2026
Craig was pleasant and helpful. The car was finished quickly and I was provided a ride home and back, which is very appreciated.
John H.
5 out of 5
5/28/2026
Mike was very pleasant and professional. As always he provides great customer service and ensures customers are more then satisfied with the service on our vehicles.
Neil W.
1 out of 5
5/28/2026
I was never called to let me know my truck was ready. I had to rush to pick it up after work, but by the time I arrived, the service department was closed.

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